Thomson Reuters Tax and Accounting Professionals Status - SurePrep Scheduled Maintenance

SurePrep Scheduled Maintenance - Monitoring

Incident Report for Thomson Reuters Tax and Accounting Professionals

Resolved

Since mitigation measures were put into place, SurePrep teams have continued to observe overall stability in SPbinder processing and consider the issue resolved. If you encounter any instances of binders taking longer than usual to access, please contact SurePrep Support for assistance.

It the system status changes, or further queues develop, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com.

Posted Nov 27, 2024 - 03:52 EST

Monitoring

The scheduled maintenance from November 22nd has completed, however we are continuing to monitor our SurePrep services today as we are seeing some internal service degradation. If you are experiencing any issues, please contact our Support team.

Posted Nov 25, 2024 - 11:56 EST

This incident affected: SurePrep SPbinder.