All Systems Operational

Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep Maintenance Aug 22, 2026 23:30 - Aug 23, 2026 05:30 EDT

We would like to inform you that on Saturday, August 22nd from 11:30PM EDT to Sunday, August 23rd, 5:30 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Aug 19, 2026 - 16:51 EDT

Scheduled SurePrep TaxCaddy Maintenance Aug 23, 2026 23:30 - Aug 24, 2026 02:30 EDT

We would like to inform you that on Sunday , August 23rd from 11:30 PM EDT to Monday, August 24th, 2:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Aug 21, 2026 - 12:36 EDT

Scheduled SurePrep Maintenance Aug 29, 2026 23:00 - Aug 30, 2026 03:00 EDT

We would like to inform you that on Saturday, August 29th, from 11 PM EDT to Sunday, August 30th, 3 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Aug 19, 2026 - 11:28 EDT

Aug 21, 2026

No incidents reported today.

Aug 20, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:30 EDT
Scheduled - We would like to inform you that on Wednesday, August 19th, from 10:30 PM EDT to Thursday, August 20th, 2:30 AM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 14, 16:10 EDT

Aug 19, 2026

Aug 18, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:30 EDT
Scheduled - We would like to inform you that on Tuesday, August 18th, from 10:30 PM EDT to Tuesday, August 18th, 11:30PM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 17, 18:12 EDT
Engagement Manager Server Error
Resolved - Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Aug 18, 09:59 EDT
Investigating - Based on our internal monitoring, we are aware that some customers are receiving a server error when attempting to login to Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information.
Aug 18, 09:28 EDT

Aug 17, 2026

No incidents reported.

Aug 16, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 04:32 EDT
Scheduled - We would like to inform you that on Saturday, Aug 15th from 11:30 PM EST to Sunday 16, 12:30 AM EST, we will be deploying important updates to our system.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 14, 04:32 EDT

Aug 15, 2026

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 22:30 EDT
Scheduled - We would like to inform you that on Monday, August 10th, from 10:30 PM EDT to Monday, August 10th, 11:30 PM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 10, 17:09 EDT
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Aug 10, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 00:30 EDT
Scheduled - We would like to inform you that on Monday, August 10th from 12:30 am EDT to Monday, August 10th 3:30am EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 7, 13:53 EDT

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

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