All Systems Operational
AdvanceFlow Operational
Checkpoint Engage with AdvanceFlow Operational
Checkpoint Engage with Onvio Operational
Checkpoint Research Operational
Compliance Learning Operational
Confirmation.com Operational
Confirmation.com - Rivio Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
GoFileRoom Operational
GoSystem Tax RS Operational
LearnLive Operational
Legal Ed Center Operational
OnBalance Operational
ONESOURCE University Operational
Onvio Platform Operational
Onvio Firm Management Operational
Onvio Tax Operational
NetClient CS Operational
Tax eLearning Operational
Virtual Office CS / SaaS Operational
Web Builder CS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 24, 2020
Resolved - secure.rivio.com is currently working for all customers.

Servers were unexpectedly rebooted during non-business hours to apply a set of critical patch updates. The reboot timer which forced this action was mistakenly set to Thursday rather than the standard Friday maintenance window. We apologize for any inconvenience.
Jan 24, 12:47 UTC
Investigating - We have received reports that secure.rivio.com powered by Confirmation is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 24, 08:15 UTC
Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Onvio Tax is currently working at expected speeds.
Jan 17, 14:14 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 17, 14:14 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 17, 14:10 UTC
Resolved - Onvio Tax is currently working at expected speeds.
Jan 17, 14:05 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 17, 14:01 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 17, 14:01 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 17, 14:00 UTC
Resolved - Onvio Tax is currently working at expected speeds.
Jan 17, 13:49 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 17, 13:49 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 17, 13:49 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 17, 13:47 UTC
Jan 16, 2020
Resolved - Onvio Tax is currently working at expected speeds.
Jan 16, 05:07 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 16, 05:04 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 16, 05:03 UTC
Resolved - Onvio Tax is currently working at expected speeds.
Jan 16, 04:52 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 16, 04:43 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 16, 04:42 UTC
Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - This incident has been resolved.
Jan 14, 08:12 UTC
Monitoring - Maintenance has been completed and post-checkouts are proceeding.
Jan 14, 07:56 UTC
Identified - Virtual Office will be undergoing maintenance from 1:30AM EST/9:30PST to 2:30AM EST/10:30PM PST. This will affect access to Accounting CS and Practice CS. We apologize for any inconvenience.
Jan 14, 06:37 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 07:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:55 UTC
Scheduled - GoFileRoom and AdvanceFlow: GoFileRoom and AdvanceFlow will be undergoing maintenance and unavailable from 1:45AM EST / 9:45PM PST to 2:45AM EST/10:45AM PST. We apologize for any inconvenience.
Jan 14, 06:52 UTC
Resolved - AdvanceFlow is currently working at expected speeds.
Jan 14, 07:00 UTC
Update - AdvanceFlow is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 14, 06:56 UTC
Investigating - We have received reports of slowness in AdvanceFlow. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 14, 06:52 UTC
Resolved - GoFileRoom and AdvanceFlow are fully restored to operation.
Jan 14, 01:03 UTC
Update - We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Jan 13, 20:26 UTC
Update - We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Jan 13, 20:22 UTC
Identified - We have discovered that one of the storage nodes we updated to resolve earlier issues is not behaving as expected, causing error messages for some customers of Virtual Office CS, SaaS, GoFileRoom and AdvanceFlow. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 13, 18:44 UTC
Jan 13, 2020
Resolved - Your service to Virtual Office CSĀ® has been fully restored. We sincerely apologize for the recent disruption in our service during this busy time for your business.
Jan 13, 17:21 UTC
Update - We are diligently working to restore service as soon as possible, and currently anticipate that your service will be restored by noon ET, today, Monday, January 13.

As impacted firms will regain access to the application on a rolling basis, please log in periodically throughout the morning as many firms will be restored prior to noon ET. We sincerely apologize for the inconvenience this may have caused.
Jan 13, 12:45 UTC
Update - To resolve the network communication issue affecting some firms, our engineers have worked overnight to move storage to new devices. We have successfully completed the move of the test device and are now accelerating work on all others devices. We will continue to provide regular updates until fully resolved.
Jan 12, 15:36 UTC
Update - After identifying a network communication issue between the application and network storage devices, affecting some firms, our engineers are moving this storage to new physical devices. We expect to provide another update by Sunday morning.
Jan 12, 03:22 UTC
Identified - We have identified a network communication issue between the application and network storage devices which is affecting some firms. Our engineers are working with our technology partners to resolve this as soon as possible. We expect to provide another update before end of day today.
Jan 11, 22:08 UTC
Update - We are seeing instances where launching applications in Virtual Office CS is not working. We're currently working to resolve this at the highest of priority.
Jan 11, 15:34 UTC
Investigating - We are currently investigating this issue.
Jan 11, 14:10 UTC
Jan 11, 2020
Resolved - Thank you for your patience. We've resolved the errors with GoFileRoom and AdvanceFlow. Please clear your cache and cookies if you don't see an immediate improvement.
Jan 11, 17:20 UTC
Update - We are currently seeing intermittent issues with where Customers are receiving errors when uploading documents through AdvanceFlow and issues with errors in GoFileRoom. We are aware of this and are investigating.
Jan 11, 16:12 UTC
Investigating - We are currently seeing intermittent issues where customers are receiving errors when uploading documents through AdvanceFlow. We are aware of this and are investigating.
Jan 11, 15:42 UTC
Jan 10, 2020

No incidents reported.