All Systems Operational
AdvanceFlow Operational
Checkpoint Engage with AdvanceFlow Operational
Checkpoint Engage with Onvio Operational
Checkpoint Learning Operational
Checkpoint Research Operational
Confirmation.com ? Operational
90 days ago
99.97 % uptime
Today
Confirmation.com - Rivio Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Estudio One (SaaS) Operational
GoFileRoom Operational
Legal Ed Center Operational
NetClient CS Operational
ONESOURCE University Operational
Onvio Firm Management Operational
Onvio Platform Operational
Onvio Tax Operational
Optimus Operational
Tax and Accounting Professionals Learning Center Operational
Ufile Online Operational
Virtual Office CS / SaaS Operational
Web Builder CS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - We have been monitoring this degraded performance and have confirmed that all systems are operational and functioning as expected.
Jan 31, 08:49 EST
Monitoring - Reports of AdvanceFlow, GoFileRoom and Checkpoint Engage failed login attempts have been resolved and we're not seeing any further degradation. If you're still having issues please clear your cache and cookies and attempt to login again. 

We're sorry for the disruption and we will continue monitoring the platform to ensure stability.

Jan 30, 11:32 EST
Update - AdvanceFlow is currently experiencing intermittent login issues. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 30, 11:02 EST
Investigating - AdvanceFlow is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 30, 10:16 EST
Jan 30, 2023
Jan 29, 2023
Resolved - CS Connect (and electronic filing functionality within CS Professional Suite products) is working for all customers.
Jan 29, 06:57 EST
Update - CS Connect (and e-filing in CS Professional Suite products) is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 29, 01:31 EST
Update - CS Connect (and e-filing in CS Professional Suite products) is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 29, 01:03 EST
Update - CS Connect (and e-filing in CS Professional Suite products) is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 29, 00:43 EST
Identified - We have received reports that CS Connect is unavailable. This includes e-filing in CS Professional Suite products. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 29, 00:43 EST
Jan 28, 2023
Resolved - Checkpoint is currently working at expected speeds.
Jan 28, 02:47 EST
Update - Checkpoint is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 28, 02:25 EST
Update - Checkpoint is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 28, 02:04 EST
Update - Checkpoint is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 28, 02:02 EST
Identified - We have received reports of slowness in Checkpoint. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 28, 01:52 EST
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Resolved - We want to apologize for any service disruption you may have experienced. We take these service interruptions seriously and manage them at the highest levels of our company.

On Tuesday and Wednesday, we issued new software releases with updates designed to improve the login issues you may have been experiencing, as well as improve the product’s performance. To date, we are seeing successful logins at expected volume levels consistent with this time last year. We are pleased to report that the issue stands mitigated. However, our team will remain on high alert. We are also continuing our analysis to identify any other potential actions we should take. In the last year, we have made significant investments to improve the performance and stability of our tax products; this work will continue in 2023.

For clarity, the issue is not our ability to manage the number of customers using the product. The issue that has prevented users from accessing Virtual Office is a specific interaction in the login application. In addition to the new software releases, we have taken the following steps to improve performance:
- Made code changes to improve the efficiency of the login processes
- Increased monitoring and alerts to enable our teams to respond more quickly
- A detailed walkthrough of recent coding changes to identify potential contributing factors.

Thank you for your understanding and patience. If you have questions about the issue, please reach out to your sales representative. If you require technical assistance, please call Technical Support at 1-800-968-0600.

Jan 19, 16:25 EST
Update - The inability to login and slowness logging into Netlinksolution.com for accessing the Virtual Office CS and SaaS applications is currently mitigated. If you're experiencing any additional slowness, please clear your cookies and cache.

On the evening of January 17th our Technology team made changes to further mitigate the issues with logging into Netlinksolution.com and we're seeing positive results. We are continuing to monitor our Virtual Office CS and SasS platforms very closely and will update again if any changes occur.

We understand the impact to your business and we apologize for this service interruption.

Jan 18, 11:47 EST
Monitoring - The inability to login and slowness in the Virtual Office CS and SaaS applications is currently mitigated. If you're experiencing any additional slowness, please clear your cookies and cache.

We are monitoring Virtual Office CS and SasS platforms very closely and will update if any changes occur. We understand the impact to your business and we apologize for this service interruption.

Jan 17, 13:13 EST
Update - UPDATE: 12:53 PM EST

Our Technical team is working at the highest of priority to mitigate and resolve the issue as soon as possible. We are seeing intermittent success with logins, if successful we recommend that you stay connected. We understand the impact to your business and we apologize for this service interruption.

Jan 17, 12:53 EST
Investigating - We have received reports of the inability to login and slowness in the Virtual Office CS and SaaS applications. We're continuing to investigate this situation and we'll update the status page and send an update to subscribers as soon as we have more information. We apologize for this inconvenience.
Jan 17, 08:41 EST
Monitoring - The slowness logging in or inability to login into the Virtual Office CS and SaaS applications has been resolved. If you're experiencing any additional slowness, please clear your cookies and cache. We will continue to monitor the situation and send an update to subscribers once our monitoring is completed.
Jan 16, 15:21 EST
Update - We have received reports of slowness in logging into the Virtual Office CS and SaaS applications. We're continuing to investigate this situation and we'll update the status page and send an update to subscribers as soon as we have more information. We apologize for this inconvenience.
Jan 16, 14:34 EST
Investigating - We have received reports of slowness in logging into the Virtual Office CS and SaaS applications. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 16, 09:28 EST