Thomson Reuters Tax and Accounting Professionals Status

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Virtual Office CS / SaaS - US

Resolved - Our metrics and internal testing continue to indicate logging into Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Jul 21, 18:08 EDT

Update - Virtual Office CS and Software as a Service remains operational.

Our network connection service provider has deployed additional fixes to fully restore the impacted Thomson Reuters applications. We continue to monitor to ensure full functionality is restored and remains stable.

We apologize for this inconvenience. Thank you for your patience and continued support.
Jul 21, 11:21 EDT

Update - Virtual Office CS and Software as Service remains operational.

Previously, we detected an issue in Virtual Office CS and Software as a Service that affected customers' ability to sign into the platform. We identified the cause of the issue, which was a 3rd party network connection disruption that impacted multiple services, and corrective actions were taken overnight to mitigate.

Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
Jul 21, 09:29 EDT

Monitoring - We have restored the ability to login to Virtual Office CS or Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We apologize for any disruption and inconvenience.
Jul 21, 08:17 EDT

Investigating - Based on our internal monitoring, we are aware that some customers cannot login to Virtual Office CS or Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
Jul 20, 21:52 EDT

Jul 20, 2024

Compliance Learning - US - Degraded Performance

Resolved - Checkpoint is currently working for all customers and clients.
Jul 20, 23:29 EDT

Update - Checkpoint is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jul 20, 18:05 EDT

Update - Checkpoint is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jul 20, 18:04 EDT

Update - Checkpoint is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jul 20, 17:54 EDT

Identified - We have received reports of slowness in Checkpoint Learning - Compliance Learning. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jul 19, 22:41 EDT

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.