Update - Performance has been restored in GoFileRoom and we continue to monitor closely. The mitigation steps taken were successful, and our team is continuing its investigation. If you experience issues, please contact Support so we can document and troubleshoot the behavior.
Apr 14, 12:11 UTC
Monitoring - We've identified this issue is related to a software problem, rather than an infrastructural issue. We've added resources to reduce the impact of the volume increase, while we continue to diagnose the root cause and work towards resolution. We will continue to post updates here as we learn more.
Apr 9, 20:42 UTC
Investigating - We have received some reports of slowness and errors in GoFileRoom and AdvanceFlow over the past few days. We have added additional system resources to better handle the increased volume of requests and to provide improved performance, and are continuing to investigate the root cause to fully address the issues. In the meantime, if you experience slowness in the system please logout of GoFileRoom and clear your browser cache in both Chrome and Internet Explorer before logging back in. This workaround will help address the problems until we have made fixes in the system. Thank you for your patience as we work through these issues.
Apr 8, 22:52 UTC
Update - We are continuing to work on a fix for this issue.
Apr 2, 19:54 UTC
Update - Important notice regarding delayed updates to some products

As previously communicated, we experienced a technical issue that delayed the updating of certain content sets in Checkpoint, including editorial analyses and primary law materials.

We have made substantial progress updating content. However certain content sets are still impacted by the delay including State Code and Regulations, Tax Advisors Planning System, and Payroll Guide.

For the most up-to-date coverage, including linked references to official materials, released on or after March 15, refer to the News section of Checkpoint, our daily news update emails, or the content sets below (if included in your subscription).

All Federal Primary Sources, including the Internal Revenue Code, Treasury Regulations, and Federal Legislation from the current 117th Congress

Federal Tax Coordinator
PPC Tax Deskbooks and Planning Guides
PPC Audit and Accounting Guides and Tools
State Tax Reporter Commentary and associated Create-a-Charts
Federal Tax Handbook


Thank you again for your business.

For Checkpoint Edge Users

How to Access Daily News Updates

1. Click on the More tab and select News from the resulting drop-down.
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.

For Checkpoint Users

How to Access Daily News Updates

1. Click the News tab
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.
Apr 2, 19:38 UTC
Update - We are continuing to work on a fix for this issue.
Mar 27, 14:00 UTC
Update - We are continuing to work on a fix for this issue.
Mar 26, 19:56 UTC
Update - We are continuing to work on a fix for this issue.
Mar 26, 19:47 UTC
Identified - Checkpoint Edge

Important notice regarding delayed updates to some products

On March 15, 2021, as you were previously notified, we experienced a technical issue that delayed the updating of certain content sets in Checkpoint, including editorial analyses and primary law materials. Please note, all updates, including linked references to official materials, released on or after March 15th can be found in the news section of Checkpoint and in our daily news update emails.

Many content sets are not affected by this issue, including the PPC Tax Deskbooks and Planning Guides, PPC Audit and Accounting Guides and Tools, and Checkpoint Catalyst. However, many of the content sets you would access to understand recent developments are impacted by the delay, including Federal Tax Coordinator, Tax Advisors Planning System, State Tax Reporters and Create-a-Chart, Payroll Guide and Create-a-Chart, PPC’s Practitioners Tax Action Bulletin, and Federal and State tax primary sources.

We regret this inconvenience and appreciate your understanding and patience as we work around the clock to resolve the issue. We will continue to keep you informed as we address the issue. If you have any further questions on your subscription, please contact the Checkpoint Support team at 800-431-9025 (option 3 then 2) or send an email to checkpoint.productusage@thomsonreuters.com.


Thank you again for your business.

For Checkpoint Edge Users

How to Access Daily News Updates

1. Click on the More tab and select News from the resulting drop-down.
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.

For Checkpoint Users

How to Access Daily News Updates

1. Click the News tab
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.
Mar 18, 18:52 UTC
Update - Performance continues to be monitored for high traffic in AdvanceFlow and we're seeing improvements on our end. If you're continuing experience issues please contact Support so we can document and troubleshoot the behavior.
Mar 12, 14:08 UTC
Update - Performance has been restored in AdvanceFlow and we continue to monitor for high traffic. If you're continuing experience issues please contact Support so we can document and troubleshoot the behavior.
Feb 18, 21:33 UTC
Monitoring - Performance has been restored in AdvanceFlow and we continue to monitor for high traffic. If you're continuing experience issues please contact Support so we can document and troubleshoot the behavior.

Thank You,
Feb 18, 13:47 UTC
Update - We have identified an intermittent issue causing latency and overall slow performance navigating within the AdvanceFlow application. Due to high traffic and increased number of concurrent users, we’ve identified the need to add additional resources and enhanced configuration of the environment to meet the spike in usage. We have successfully added capacity and are in the process of fully testing the changes within our quality assurance environments. We expect to have AdvanceFlow back to peak performance by the end of this weekend, 2/14/2021. We will post additional updates here once the issue is resolved.
Feb 10, 22:22 UTC
Identified - We are experiencing intermittent issues with the performance in AdvanceFlow due to high traffic. We are currently investigating the issue with high urgency. We'll update the status page and send an update to subscribers as soon as we have more information.
Feb 9, 19:00 UTC
AdvanceFlow Operational
Checkpoint Engage with AdvanceFlow Operational
Checkpoint Engage with Onvio Operational
Checkpoint Research Partial Outage
Confirmation.com Operational
Confirmation.com - Rivio Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Estudio One (SaaS) Operational
GoFileRoom Operational
GoSystem Tax RS Operational
LearnLive Operational
Legal Ed Center Operational
NetClient CS Operational
OnBalance Operational
ONESOURCE University Operational
Onvio Firm Management Operational
Onvio Platform Operational
Onvio Tax Operational
Tax and Accounting Professionals Learning Center Operational
Ufile Online Operational
Virtual Office CS / SaaS Operational
Web Builder CS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 21, 2021

No incidents reported today.

Apr 20, 2021
Resolved - Onvio is currently working for all customers.
Apr 20, 18:44 UTC
Update - Virtual Office CS and SaaS applications are running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Apr 20, 18:43 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Apr 20, 18:37 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Apr 20, 18:33 UTC
Investigating - We have received reports that Onvio is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Apr 20, 18:33 UTC
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - Continued monitoring has shown that this slowness has been resolved. We apologize for any inconvenience.
Apr 14, 16:35 UTC
Monitoring - The slowness with Virtual Office CS and SaaS applications has been resolved. We're continuing to monitor the situation and will update this page if any further slowness occurs.
Apr 14, 14:36 UTC
Investigating - We have received reports of slowness in Virtual Office CS and SaaS applications. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Apr 14, 13:53 UTC
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Apr 8, 2021
Apr 7, 2021
Resolved - Web Builder CS is currently working for all customers.
Apr 7, 01:49 UTC
Update - Web Builder CS is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Apr 7, 01:36 UTC
Investigating - We have received reports that Web Builder CS is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Apr 7, 01:33 UTC