All Systems Operational
AdvanceFlow Operational
Checkpoint Engage with AdvanceFlow Operational
Checkpoint Engage with Onvio Operational
Checkpoint Research Operational
Compliance Learning Operational
Confirmation.com Operational
Confirmation.com - Rivio Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
GoFileRoom Operational
GoSystem Tax RS Operational
LearnLive Operational
Legal Ed Center Operational
OnBalance Operational
ONESOURCE University Operational
Onvio Platform Operational
Onvio Firm Management Operational
Onvio Tax Operational
NetClient CS Operational
Tax eLearning Operational
Virtual Office CS / SaaS Operational
Web Builder CS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020
Resolved - Onvio Tax is currently working at expected speeds.
Jan 16, 05:07 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 16, 05:04 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 16, 05:03 UTC
Resolved - Onvio Tax is currently working at expected speeds.
Jan 16, 04:52 UTC
Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 16, 04:43 UTC
Investigating - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 16, 04:42 UTC
Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - This incident has been resolved.
Jan 14, 08:12 UTC
Monitoring - Maintenance has been completed and post-checkouts are proceeding.
Jan 14, 07:56 UTC
Identified - Virtual Office will be undergoing maintenance from 1:30AM EST/9:30PST to 2:30AM EST/10:30PM PST. This will affect access to Accounting CS and Practice CS. We apologize for any inconvenience.
Jan 14, 06:37 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 07:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:55 UTC
Scheduled - GoFileRoom and AdvanceFlow: GoFileRoom and AdvanceFlow will be undergoing maintenance and unavailable from 1:45AM EST / 9:45PM PST to 2:45AM EST/10:45AM PST. We apologize for any inconvenience.
Jan 14, 06:52 UTC
Resolved - AdvanceFlow is currently working at expected speeds.
Jan 14, 07:00 UTC
Update - AdvanceFlow is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 14, 06:56 UTC
Investigating - We have received reports of slowness in AdvanceFlow. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 14, 06:52 UTC
Resolved - GoFileRoom and AdvanceFlow are fully restored to operation.
Jan 14, 01:03 UTC
Update - We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Jan 13, 20:26 UTC
Update - We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Jan 13, 20:22 UTC
Identified - We have discovered that one of the storage nodes we updated to resolve earlier issues is not behaving as expected, causing error messages for some customers of Virtual Office CS, SaaS, GoFileRoom and AdvanceFlow. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 13, 18:44 UTC
Jan 13, 2020
Resolved - Your service to Virtual Office CS® has been fully restored. We sincerely apologize for the recent disruption in our service during this busy time for your business.
Jan 13, 17:21 UTC
Update - We are diligently working to restore service as soon as possible, and currently anticipate that your service will be restored by noon ET, today, Monday, January 13.

As impacted firms will regain access to the application on a rolling basis, please log in periodically throughout the morning as many firms will be restored prior to noon ET. We sincerely apologize for the inconvenience this may have caused.
Jan 13, 12:45 UTC
Update - To resolve the network communication issue affecting some firms, our engineers have worked overnight to move storage to new devices. We have successfully completed the move of the test device and are now accelerating work on all others devices. We will continue to provide regular updates until fully resolved.
Jan 12, 15:36 UTC
Update - After identifying a network communication issue between the application and network storage devices, affecting some firms, our engineers are moving this storage to new physical devices. We expect to provide another update by Sunday morning.
Jan 12, 03:22 UTC
Identified - We have identified a network communication issue between the application and network storage devices which is affecting some firms. Our engineers are working with our technology partners to resolve this as soon as possible. We expect to provide another update before end of day today.
Jan 11, 22:08 UTC
Update - We are seeing instances where launching applications in Virtual Office CS is not working. We're currently working to resolve this at the highest of priority.
Jan 11, 15:34 UTC
Investigating - We are currently investigating this issue.
Jan 11, 14:10 UTC
Jan 11, 2020
Resolved - Thank you for your patience. We've resolved the errors with GoFileRoom and AdvanceFlow. Please clear your cache and cookies if you don't see an immediate improvement.
Jan 11, 17:20 UTC
Update - We are currently seeing intermittent issues with where Customers are receiving errors when uploading documents through AdvanceFlow and issues with errors in GoFileRoom. We are aware of this and are investigating.
Jan 11, 16:12 UTC
Investigating - We are currently seeing intermittent issues where customers are receiving errors when uploading documents through AdvanceFlow. We are aware of this and are investigating.
Jan 11, 15:42 UTC
Jan 10, 2020

No incidents reported.

Jan 9, 2020
Resolved - This incident has been resolved.
Jan 9, 06:17 UTC
Identified - If you use an Apple device to authenticate to your software using Thomson Reuters Authenticator, push notifications are not currently working. While we are working on this issue, you can manually open the Thomson Reuters Authenticator app on your device and either push the accept button or use the code displayed in the app to authenticate into your software. We apologize for any inconvenience.
Jan 8, 14:39 UTC
Jan 8, 2020
Resolved - Onvio Firm Management was intermittently displaying a server error while attempting certain tasks for 20 minutes.
Jan 8, 18:45 UTC
Resolved - Web Builder CS is currently working for all customers.
Jan 8, 13:04 UTC
Update - Web Builder CS is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 8, 12:59 UTC
Update - Web Builder CS is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 8, 12:54 UTC
Investigating - We have received reports that Web Builder CS is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 8, 12:54 UTC
Resolved - Web Builder CS is currently working for all customers.
Jan 8, 12:44 UTC
Update - Web Builder CS is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 8, 12:24 UTC
Investigating - We have received reports that Web Builder CS is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 8, 12:24 UTC
Jan 7, 2020

No incidents reported.

Jan 6, 2020
Resolved - We encountered an unexpected and sporadic network performance issue that could not be detected by our usual monitoring systems. This issue resulted in degraded performance for Virtual Office customers. It was difficult to identify this issue without a comprehensive troubleshooting exercise, which has now been completed. With the root cause in hand, our technology teams have worked directly with our partners to apply and test the expected solution and we are confident that this will ensure normal service performance moving forward.
Jan 6, 00:23 UTC
Update - We encountered an unexpected and sporadic network performance issue that could not be detected by our usual monitoring systems. This issue resulted in degraded performance for Virtual Office customers. It was difficult to identify this issue without a comprehensive troubleshooting exercise, which has now been completed. With the root cause in hand, our technology teams have worked directly with our partners to apply and test the expected solution and we are confident that this will ensure normal service performance moving forward.
Jan 6, 00:10 UTC
Monitoring - Thank you for your patience as we continue to work diligently towards a final resolution. While we work to definitively confirm the root cause of the issue with our technology partners, the changes we made to the networking systems yesterday(1/3/20) at 4:30pm EST continue to show positive results for the current users in the system. Since weekend loads are typically lower than weekdays, our team has also developed an alternate solution, which is on standby and ready to be deployed if needed. Our engineers and technology partners will continue to work throughout the weekend to test the systems to ensure network performance supports expected peak loads.
Jan 4, 22:32 UTC
Identified - As of 4:30pm EST we’ve made a change that has shown a positive improvement in the Virtual Office/SAAS environment. We are still testing these throughout the weekend and evaluating other technical options should those be necessary to ensure that we will be at optimal performance on Monday.
Jan 3, 22:37 UTC
Update - We are aware that Virtual Office is not performing to your expectations or our historical norm. We apologize for this disruption and the frustration this brings to your firm. Our development team and technology partners have been working diligently to resolve this issue. We appreciate your patience while we work on resolving this issue. We want you to know that getting your firm back to work, is our top priority.
Jan 3, 19:57 UTC
Update - We are aware of the issues logging into Virtual Office and SAAS. We do apologize and recognize this is extremely frustrating. Please be assured that we're focusing on this as a Top Priority with all hands on deck to resolve the issue as quickly as possible.
Jan 3, 15:17 UTC
Update - We are aware of the issues logging into Virtual Office and SAAS. We do apologize and recognize this is extremely frustrating. Please be assured that we're focusing on this as a Top Priority with all hands on deck to resolve the issue as quickly as possible.
Jan 2, 19:06 UTC
Update - We are continuing to investigate this issue.
Jan 2, 18:41 UTC
Update - We are aware of the issues logging into Virtual Office and SAAS. We do apologize and recognize this is extremely frustrating. Please be assured that we're focusing on this as a Top Priority with all hands on deck to resolve the issue as quickly as possible.
Jan 2, 17:15 UTC
Update - We are continuing to investigate this issue.
Jan 2, 17:14 UTC
Update - We are aware of the issues logging into Virtual Office and SAAS. We do apologize and recognize this is extremely frustrating. Please be assured that we're focusing on this as a Top Priority with all hands on deck to resolve the issue as quickly as possible.
Jan 2, 15:37 UTC
Investigating - We are currently investigating this issue.
Jan 2, 14:29 UTC
Jan 5, 2020

No incidents reported.

Jan 3, 2020
Resolved - Checkpoint Learning - LearnLive is currently working for all customers and clients.
Jan 3, 17:07 UTC
Investigating - We have received reports that Checkpoint Learning - LearnLive is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 17:04 UTC
Resolved - Checkpoint is currently working at expected speeds.
Jan 3, 17:00 UTC
Update - Web Builder CS is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:59 UTC
Update - Checkpoint is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:57 UTC
Investigating - We have received reports of slowness in Checkpoint. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:56 UTC
Resolved - Checkpoint Learning - LearnLive is currently working for all customers and clients.
Jan 3, 16:51 UTC
Investigating - We have received reports that Checkpoint Learning - LearnLive is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:50 UTC
Resolved - Web Builder CS is currently working at expected speeds.
Jan 3, 16:47 UTC
Update - Web Builder CS is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:44 UTC
Investigating - We have received reports of slowness in Web Builder CS. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:43 UTC
Resolved - Web Builder CS is currently working at expected speeds.
Jan 3, 16:42 UTC
Update - Web Builder CS is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:37 UTC
Investigating - We have received reports of slowness in Web Builder CS. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:36 UTC
Resolved - Web Builder CS is currently working at expected speeds.
Jan 3, 16:35 UTC
Update - Web Builder CS is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:33 UTC
Update - Virtual Office CS and SaaS applications are currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:30 UTC
Investigating - We have received reports that Virtual Office CS and SaaS applications are unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:29 UTC
Resolved - Checkpoint is currently working at expected speeds.
Jan 3, 16:29 UTC
Update - Checkpoint is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Jan 3, 16:28 UTC
Investigating - We have received reports of slowness in Checkpoint. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Jan 3, 16:22 UTC