CS Connect (Electronic Filing) - US - Delayed Acknowledgements
Investigating - Based on our internal monitoring, we have determined we are experiencing connectivity issues with the IRS Modernized e-file system, which may delay IRS acknowledgements.

You can continue submitting e-files and electronically filed returns that are due are considered timely filed if submitted by 11:59 P.M. local time on the day of the deadline. Taxing agencies use the date and time of when the e-file was transmitted to Thomson Reuters and we received it, as the timestamp to determine if it was timely filed.

We’re working with the IRS to resolve the issue and will provide updates as more information becomes available.
Sep 29, 2026 - 10:03 EDT
Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SafeSend Operational
SafeSend Returns Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 29, 2026

Unresolved incident: CS Connect (Electronic Filing) - US - Delayed Acknowledgements.

Sep 28, 2026

Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Sep 28, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:30 EDT
Scheduled - We would like to inform you that on Monday, September 28th from 12:30 AM EDT to Monday, September 28th 3:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Sep 25, 11:22 EDT

Sep 27, 2026

SurePrep Maintenance - Rescheduled
Completed - The scheduled maintenance has been completed.
Sep 27, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:30 EDT
Scheduled - The scheduled SurePrep production maintenance originally planned for September 26, 2026, from 6:00 PM to 8:00 PM PST has been rescheduled to September 27, 2026, from 5:30 PM to 7:30 PM PST.

This change is due to an unexpected service disruption affecting a third-party service required to support our deployment process. While SurePrep services were not impacted by this disruption, we have rescheduled the maintenance to ensure the deployment can be completed safely and reliably.

No outage is expected. During the maintenance window, customers may experience intermittent degraded performance as processing queues operate at reduced capacity.
Sep 27, 13:17 EDT

Sep 26, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 19:16 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:16 EDT
Update - Please be aware that there has been an adjustment to the maintenance period scheduled for September 26th. Please see the adjusted information below:

We would like to inform you that on Saturday, September 26th from 9:00 PM EST to Saturday, September 26th, 11:00 PM EST, we will be deploying important updates to our system. No outage is expected. During the maintenance window, there may be intermittent degraded performance, as processing queues will operate at a reduced capacity

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Sep 23, 18:28 EDT
Scheduled - We would like to inform you that on Saturday, September 26th from 9:00 PM EST to Saturday, September 26th, 11:00 PM EST, we will be deploying important updates to our system. No outage is expected. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Sep 23, 17:36 EDT
Scheduled Checkpoint Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 22:30 EDT
Scheduled - Checkpoint Research will undergo a required maintenance starting - Friday September 25, 2026 11:30 PM ET and tentatively scheduled to end – Saturday September 26, 2026 11:00 AM ET. Customers will be unable to use the product during this maintenance period.
Sep 25, 09:41 EDT

Sep 25, 2026

Sep 24, 2026

Investigating: SMS-Based MFA Authentication Issues
Resolved - We have resolved an issue affecting customers using SMS-based Two-factor authentication (2FA) to access Thomson Reuters products. Impacted users did not receive authentication codes, which prevented successful login.
The issue is now mitigated and normal service has been restored.
If you've exceeded the limit of ten SMS code attempts within an hour, please contact our Support team for assistance.
Sep 24, 10:39 EDT
Investigating - We are investigating an issue affecting some customers who use SMS-based multi-factor authentication (MFA) to access Thomson Reuters products. Impacted users may experience delays or failures receiving authentication codes, which can prevent successful login.

Customer Impact: Some customers may be unable to complete MFA authentication and access affected products.
Workaround: Alternative authentication methods may be available for some users depending on their account configuration.
Next update to follow as soon as additional information is available.

Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.
Sep 24, 10:26 EDT

Sep 23, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 13:14 EDT
Scheduled - There will be degraded performance during the maintenance window, and the queue will operate at a reduced capacity.
Sep 23, 12:25 EDT

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Sep 20, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 23:30 EDT
Scheduled - We would like to inform you that on Saturday, September 19th from 11:30 PM EDT to Sunday, September 20th, 1:30 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Sep 18, 18:13 EDT

Sep 19, 2026

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

SafeSend Returns - US - Service Disruption
Resolved - Our metrics and internal testing continue to indicate SafeSend Returns remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 15, 16:53 EDT
Monitoring - We are aware of a brief disruption affecting the SafeSend Returns client experience. The issue has been resolved, and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
Sep 15, 12:02 EDT
Investigating - We are aware of a service interruption affecting the SafeSend Returns client experience. Taxpayers are currently unable to login or access SafeSend Returns. We are actively investigating the cause and appreciate your patience on this busy tax deadline day. We will share updates as we learn more.
Sep 15, 11:32 EDT
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