SafeSend Returns - US - Service Disruption
Monitoring - We have implemented a fix that restored performance in SafeSend. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will provide another update as soon as we have more information.
Nov 10, 2026 - 09:45 EST
Investigating - Based on our internal monitoring, we are aware that some customers cannot login to SafeSend. We are currently working to restore services and will provide an update as soon as we have more information.
Nov 10, 2026 - 08:50 EST
Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SafeSend Major Outage
SafeSend Returns Major Outage
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 10, 2026

Unresolved incident: SafeSend Returns - US - Service Disruption.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 02:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 23:30 EST
Scheduled - We would like to inform you that on Monday, November 2nd from 11:30 PM EST to Tuesday, November 3rd, 2:30 AM EST, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Oct 30, 15:16 EDT

Nov 2, 2026

Nov 1, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Nov 1, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 23:00 EDT
Scheduled - We would like to inform you that on Saturday, October 31 from 11PM EDT to Sunday, November 1, 4AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Oct 23, 13:58 EDT

Oct 31, 2026

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

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