All Systems Operational

Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep Maintenance Jun 6, 2026 23:30 - Jun 7, 2026 02:30 EDT

We would like to inform you that on Saturday, June 6th from 11:30 PM EDT to Sunday, June 7th, 2:30 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Jun 02, 2026 - 17:32 EDT
Jun 5, 2026

No incidents reported today.

Jun 4, 2026
Engagement Manager Scheduled Maintenance - UK
Completed - The scheduled maintenance has been completed.
Jun 4, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 EDT
Scheduled - Engagement Manager in the United Kingdom region will be updated on Monday, June 3rd between 3:00 a.m. and 6:00 a.m. (GMT).

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 29, 17:21 EDT
Jun 3, 2026
Engagement Manager Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT
Scheduled - Engagement Manager in the United States region will be updated on Wednesday, June 3rd between 1:00 a.m. and 4:00 a.m. (EST).

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 29, 17:21 EDT
Jun 2, 2026

No incidents reported.

Jun 1, 2026
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:00 EDT
Scheduled - We would like to inform you that on Monday, June 1st from 12:00 AM EDT to Monday, June 1st, 2:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
May 29, 13:53 EDT
May 31, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 04:07 EDT
Scheduled - We would like to inform you that on Saturday, May 30th from 11.30PM EST to Sunday, May 31st, 5.30AM EST, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
May 26, 04:07 EDT
Engagement Manager - Error Message - UK and US
Resolved - There was an outage of Engagement Manager that effected all firms on Sunday, May 31 from 12:00 AM until 5:30 PM ET. The outage also effected the UK region from 5/31/2026 until 6/1/2026 2:30PM GMT. In most cases, you would have seen a blank screen after the login screen, with a generic red banner that says, “Server error occurred.” The issue was resolved by installing updated certificates for specific servers.
May 31, 00:00 EDT
May 30, 2026
May 29, 2026

No incidents reported.

May 28, 2026

No incidents reported.

May 27, 2026
Increased Latency / Degraded Performance
Resolved - Performance Restored to Normal

The latency and performance degradation affecting our platform has been fully resolved. Our third-party service provider has confirmed that their incident has been mitigated and all systems are now operating normally.

 We have verified that performance on our end has returned to expected levels. If you continue to experience any issues, please don't hesitate to reach out to our support team.
May 27, 13:53 EDT
Monitoring - Our third-party service provider has begun remediation efforts and recovery is currently in progress. We are seeing early signs of improvement, however some users may continue to experience latency or slower than normal response times while the recovery is underway.

Our engineering teams are actively monitoring system performance and will post a further update as soon as there is a meaningful change in status.

Thank you for your patience.
May 27, 12:28 EDT
Investigating - We are currently investigating reports of increased latency and slowness affecting some users within the product. Our team has identified that this degradation is attributable to an ongoing incident with one of our third-party infrastructure providers.

Users may experience slower response times, delayed processing, or intermittent timeouts.

We will provide an update within 30 minutes or sooner as new information becomes available.

We apologize for the inconvenience and appreciate your patience.
May 27, 11:31 EDT
Engagement Manager Scheduled Maintenance - UK
Completed - The scheduled maintenance has been completed.
May 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 23:00 EDT
Scheduled - Engagement Manager in the United Kingdom region will be updated on Tuesday, May 26 between 3:00 AM and 6:00 AM GMT.

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 21, 13:37 EDT
May 26, 2026
Engagement Manager Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
May 26, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 01:00 EDT
Scheduled - Engagement Manager in the United States region will be updated on Tuesday, May 26 between 1:00 AM and 4:00 AM Eastern.

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 21, 13:29 EDT
May 25, 2026

No incidents reported.

May 24, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 18, 03:50 EDT
Scheduled - We would like to inform you that on Saturday, May 23 from 11:00 PM EDT to Sunday, May 24, 3:00 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
May 18, 03:49 EDT
May 23, 2026
May 22, 2026

No incidents reported.

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