Update - For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.

We are currently testing with an update to the Thomson Reuters Authenticator App and we hope to release it early next week.
Oct 15, 22:06 UTC
Update - We are continuing to work on a fix for this issue.
Oct 15, 22:01 UTC
Update - For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.

We are currently testing with an update to the Thomson Reuters Authenticator App and we hope to release it early next week.
Oct 15, 21:34 UTC
Identified - For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.

We have identified the cause of this behavior and are working with Apple to update our TR Authenticator App. We will provide another update tomorrow.
Oct 14, 20:22 UTC
Investigating - We are experiencing intermittent issues where Users with Iphone's and Multi-factor authentication activated. When attempting to authenticate the Green Check Mark is disappearing before you can click accept. You can enter the MFA code and enter our products normally. We are working to mitigate this ASAP.
Oct 14, 12:51 UTC
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Past Incidents
Oct 17, 2021

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Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 17:05 UTC
Investigating - We are currently investigating an issue with Onvio Server errors. We will update the status once we have more information. We apologize for the inconvenience.
Oct 15, 16:01 UTC
Oct 14, 2021
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