Update - We are continuing to work on a fix for this issue.
Apr 2, 19:54 UTC
Update - Important notice regarding delayed updates to some products

As previously communicated, we experienced a technical issue that delayed the updating of certain content sets in Checkpoint, including editorial analyses and primary law materials.

We have made substantial progress updating content. However certain content sets are still impacted by the delay including State Code and Regulations, Tax Advisors Planning System, and Payroll Guide.

For the most up-to-date coverage, including linked references to official materials, released on or after March 15, refer to the News section of Checkpoint, our daily news update emails, or the content sets below (if included in your subscription).

All Federal Primary Sources, including the Internal Revenue Code, Treasury Regulations, and Federal Legislation from the current 117th Congress

Federal Tax Coordinator
PPC Tax Deskbooks and Planning Guides
PPC Audit and Accounting Guides and Tools
State Tax Reporter Commentary and associated Create-a-Charts
Federal Tax Handbook


Thank you again for your business.

For Checkpoint Edge Users

How to Access Daily News Updates

1. Click on the More tab and select News from the resulting drop-down.
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.

For Checkpoint Users

How to Access Daily News Updates

1. Click the News tab
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.
Apr 2, 19:38 UTC
Update - We are continuing to work on a fix for this issue.
Mar 27, 14:00 UTC
Update - We are continuing to work on a fix for this issue.
Mar 26, 19:56 UTC
Update - We are continuing to work on a fix for this issue.
Mar 26, 19:47 UTC
Identified - Checkpoint Edge

Important notice regarding delayed updates to some products

On March 15, 2021, as you were previously notified, we experienced a technical issue that delayed the updating of certain content sets in Checkpoint, including editorial analyses and primary law materials. Please note, all updates, including linked references to official materials, released on or after March 15th can be found in the news section of Checkpoint and in our daily news update emails.

Many content sets are not affected by this issue, including the PPC Tax Deskbooks and Planning Guides, PPC Audit and Accounting Guides and Tools, and Checkpoint Catalyst. However, many of the content sets you would access to understand recent developments are impacted by the delay, including Federal Tax Coordinator, Tax Advisors Planning System, State Tax Reporters and Create-a-Chart, Payroll Guide and Create-a-Chart, PPC’s Practitioners Tax Action Bulletin, and Federal and State tax primary sources.

We regret this inconvenience and appreciate your understanding and patience as we work around the clock to resolve the issue. We will continue to keep you informed as we address the issue. If you have any further questions on your subscription, please contact the Checkpoint Support team at 800-431-9025 (option 3 then 2) or send an email to checkpoint.productusage@thomsonreuters.com.


Thank you again for your business.

For Checkpoint Edge Users

How to Access Daily News Updates

1. Click on the More tab and select News from the resulting drop-down.
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.

For Checkpoint Users

How to Access Daily News Updates

1. Click the News tab
2. In the top left corner, under News, select the appropriate news service.
3. The News tab will display news from the current day. Click on the Date column in the left pane to look back at News from up to the previous 10 days.
Mar 18, 18:52 UTC
AdvanceFlow Operational
Checkpoint Engage with AdvanceFlow Operational
Checkpoint Engage with Onvio Operational
Checkpoint Research Partial Outage
Confirmation.com Operational
Confirmation.com - Rivio Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Estudio One (SaaS) Operational
GoFileRoom Operational
GoSystem Tax RS Operational
LearnLive Operational
Legal Ed Center Operational
NetClient CS Operational
OnBalance Operational
ONESOURCE University Operational
Onvio Firm Management Operational
Onvio Platform Operational
Onvio Tax Operational
Optimus Operational
Tax and Accounting Professionals Learning Center Operational
Ufile Online Operational
Virtual Office CS / SaaS Operational
Web Builder CS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
Resolved - The incident has been resolved. We apologize for the inconvenience.
May 17, 22:02 UTC
Investigating - We are currently investigating this issue.
May 17, 21:29 UTC
Resolved - Onvio functionality has been restored and is operating normally. We apologize for the inconvenience.
May 17, 19:15 UTC
Update - We are continuing to investigate this issue.
May 17, 18:53 UTC
Investigating - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 17, 18:36 UTC
Resolved - Virtual Office CS / Saas is operating as expected. The message earlier was incorrect, we apologize for the additional notification on this busy day.
May 17, 19:13 UTC
Resolved - Onvio is currently working at expected speeds.
May 17, 18:52 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 17, 18:49 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 17, 18:46 UTC
Investigating - We have received reports of slowness in Virtual Office CS and SaaS applications. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 17, 18:45 UTC
Resolved - We have resolved the issues with Slowness in Onvio.
May 17, 16:52 UTC
Investigating - We have received reports of slowness in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 17, 16:23 UTC
Resolved - Tax and Accounting Professionals Learning Center is currently working at expected speeds.
May 17, 16:26 UTC
Investigating - We have received reports of slowness in Tax and Accounting Professionals Learning Center. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 17, 16:05 UTC
May 16, 2021

No incidents reported.

May 15, 2021
Resolved - We have resolved the issue with Onvio Documents. We apologize for the inconvenience.
May 15, 17:40 UTC
Monitoring - We have resolved the issue with Onvio Documents. We are continuing to monitor this very closely and will update with any changes.
May 15, 17:10 UTC
Identified - We have received reports of degraded performance in Onvio Documents. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 15, 16:31 UTC
May 14, 2021
Resolved - Tax and Accounting Professionals Learning Center is currently working for all customers and clients.
May 14, 12:33 UTC
Investigating - We have received reports that ONESOURCE University is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 14, 12:23 UTC
May 13, 2021
Resolved - This incident has been resolved.
May 13, 17:26 UTC
Update - We are continuing to monitor for any further issues.
May 13, 16:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 16:10 UTC
Investigating - We are currently investigating an issue accessing Onvio login screen. We will update the status once we have more information.
May 13, 15:40 UTC
May 12, 2021
Resolved - We have resolved the issue with the applications launching for Virtual Office CS and Saas. Since the restoration of Virtual Office our system has stabilized and is operating as expected. We apologize for the inconvenience.
May 12, 18:35 UTC
Monitoring - We have resolved the issue with the applications launching for Virtual Office CS and Saas. We do expect a little slowness while the system normalizes and logins rise. We are continuing to monitor this very closely and will update with any changes.
May 12, 17:04 UTC
Update - Currently Virtual Office CS and SaaS are still experiencing issues launching Applications. We are continuing to work on this outage at the highest priority. We will update again at 1:15 PM EST
May 12, 16:15 UTC
Update - Currently Virtual Office CS and SaaS are still experiencing issues launching Applications. We are continuing to work on this outage at the highest priority. We will update again at 12:15 PM EST
May 12, 15:15 UTC
Update - We are continuing to investigate this issue.
May 12, 14:47 UTC
Update - Currently Virtual Office CS and SaaS are experiencing issues launching Applications. We are continuing to work on this outage at the highest priority. We will update again at 11:15 AM EST
May 12, 14:17 UTC
Update - Currently Virtual Office CS and SaaS are experiencing issues launching Applications. We are continuing to work on this outage at the highest priority. We will update again at 10:15 AM EST
May 12, 13:51 UTC
Update - Currently Virtual Office CS and SaaS are experiencing issues launching Applications. We're working at the highest priority to resolve this issue. Please continue to attempt to login as some connections have been successful. We will update again at 9:45 AM EST
May 12, 13:15 UTC
Update - Currently Virtual Office CS and SaaS are experiencing issues launching Applications. We're working at the highest priority to resolve this issue. Please continue to attempt to login as some connections have been successful. We will update again at 9:00 AM EST
May 12, 12:19 UTC
Investigating - We are currently investigating this issue.
May 12, 10:22 UTC
Resolved - Onvio is currently working at expected speeds.
May 12, 14:26 UTC
Update - Virtual Office CS and SaaS applications are running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:25 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:25 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:25 UTC
Investigating - We have received reports of slowness in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 12, 14:24 UTC
Resolved - Onvio is currently working at expected speeds.
May 12, 14:17 UTC
Update - Virtual Office CS and SaaS applications are running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:05 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:03 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 14:03 UTC
Investigating - We have received reports of slowness in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 12, 14:03 UTC
Resolved - Onvio is currently working at expected speeds.
May 12, 13:47 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 12, 13:46 UTC
Investigating - We have received reports of slowness in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 12, 13:46 UTC
May 11, 2021
Resolved - We have resolved the slowness in accessing documents and projects as well, we apologize for the inconvenience.
May 11, 15:23 UTC
Update - We are continuing to work on a fix for this issue.
May 11, 15:14 UTC
Identified - We have restored the ability to login but are still experiencing some slowness in accessing documents and projects, we're working to further mitigate.
May 11, 15:14 UTC
Investigating - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 15:04 UTC
Resolved - Onvio is currently working for all customers.
May 11, 15:02 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 15:00 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 15:00 UTC
Investigating - We have received reports that Onvio is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 11, 14:59 UTC
Resolved - Onvio is currently working for all customers.
May 11, 14:56 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:55 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:55 UTC
Update - Virtual Office CS and SaaS applications are running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:54 UTC
Update - Onvio is currently unavailable for all customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:54 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:54 UTC
Update - Onvio is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
May 11, 14:54 UTC
Investigating - We have received reports of slowness in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 11, 14:53 UTC
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - We have identified this issue was related to a change we released last week aimed at improving performance in Onvio Documents. We rolled back this change earlier today and believe the issue to be fully resolved at this time.
May 6, 17:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:27 UTC
Investigating - We are currently investigating this issue and will update once we have more information. We apologize for the inconvenience.
May 6, 13:50 UTC
Update - We are continuing to monitor for any further issues.
May 5, 19:57 UTC
Monitoring - Additional fixes have been implemented and we are continuing to monitor the results.
May 5, 18:43 UTC
Investigating - We have received reports of server errors and slowness accessing documents in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 5, 18:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 16:58 UTC
Identified - We have received reports of server errors and slowness accessing documents in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 5, 16:29 UTC
May 5, 2021
Resolved - We have received reports of server errors and slowness accessing documents in Onvio and we now show that those items are now resolved and we're operating normally.
May 5, 15:01 UTC
Identified - We have received reports of server errors and slowness accessing documents in Onvio. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
May 5, 14:26 UTC
May 4, 2021

No incidents reported.