All Systems Operational

Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep TaxCaddy Maintenance Aug 10, 2026 00:30-03:30 EDT

We would like to inform you that on Monday, August 10th from 12:30 am EDT to Monday, August 10th 3:30am EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Aug 07, 2026 - 13:53 EDT

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 01:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 22:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 04:14 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 3, 03:10 EDT
Scheduled - We would like to inform you that on Wednesday Aug 5th from 10:30 PM EST to Thu Aug 6, 2:30 AM EST, we will be deploying important updates to our system. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 3, 03:10 EDT

Aug 5, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 22:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 22:00 EDT
Scheduled - We would like to inform you that on Wednesday, August 5th from 10:00 PM EDT to Wednesday, August 5th, 10:30 PM EDT, we will be deploying important updates to our system. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 5, 16:32 EDT

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 2, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 23:00 EDT
Update - We would like to inform you that the maintenance scheduled for Saturday, August 1st has been modified. Please see the new timing below:

We would like to inform you that on Saturday, August 1st from 11:00 PM EDT to Sunday, August 2nd, 5:00 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 29, 15:33 EDT
Scheduled - We would like to inform you that on Saturday, August 1st from 11:00 PM EDT to Sunday, August 2nd, 3:00 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 28, 18:45 EDT

Aug 1, 2026

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Engagement Manager Hotfix Release Scheduled for 7/29/2026
Completed - The scheduled maintenance has been completed.
Jul 29, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 01:00 EDT
Scheduled - A hotfix release for Engagement Manager is scheduled for 7/29/2026, addressing remaining cases of workpapers displaying source engagement data after recalculation, Web Add-in recalculation performance, and lead sheet figures not updating when Recalculate is selected.
Jul 24, 13:55 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 13:38 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 12:38 EDT
Scheduled - We would like to inform you that on Monday, July 27th from 12:30 AM EDT to Monday, July 27th, 3:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 24, 12:42 EDT

Jul 26, 2026

Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 00:00 EDT
Scheduled - We would like to inform you that on Saturday, July 25 from 11:30 PM EST to Sunday, July 26, 4:30 AM EST, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 25, 23:51 EDT
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jul 26, 04:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:30 EDT
Scheduled - We would like to inform you that on Saturday, July 25 from 11:30 PM EST to Sunday, July 26, 4:30 AM EST, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 20, 16:36 EDT

Jul 25, 2026

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