All Systems Operational
Checkpoint Research Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2025

No incidents reported today.

Jan 19, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:30 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:30 PM EST on Saturday, January 18 to 05:00 AM EST on Sunday, January 19. Customers will be unable to connect during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Jan 14, 10:28 EST
Jan 18, 2025
Confirmation Service Restored
Resolved - No further issues have been reported from our payment provider and Confirmation has continues to be fully available and functional since our last status update.
Jan 18, 07:53 EST
Monitoring - Our payment provider has notified us that the system interruption is now resolved. Users can now initiate confirmations with no issues, and we are seeing evidence of successful transactions through our system monitoring as well.
Our teams continue to monitor application performance closely to ensure all features are functioning properly. At this time all systems are working as expected.
We apologize for any inconvenience and appreciate your patience.
Jan 17, 13:26 EST
Update - Our payment provider is currently experiencing a system interruption which is only impacting the
"Initiate Confirmation" functionality; all other activities remain operational.
If you need to initiate confirmations, feel free to add clients, add accounts, and request client authorizations.

Once the initiate step is working again, we will post a notification here. Then all you'll need to do is
Select the "as of" date, which accounts to the request and initiate.

We apologize for any inconvenience and appreciate your patience.

NOTE: If you are paying with American Express in a non-USD currency, you can still initiate your confirmation now with no problem.
Jan 16, 23:18 EST
Identified - Our payment provider is currently experiencing a significant system interruption. The outage is impacting only the "Initiate Confirmation" functionality; all other functionalities remain operational. They are actively working to resolve this issue as quickly as possible. We apologize for any inconvenience and appreciate your patience."
Jan 16, 18:19 EST
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:00 PM EST on Friday, January 17 to 3:00 AM EST on Saturday, January 18. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Jan 12, 08:37 EST
Jan 17, 2025
Jan 16, 2025
Virtual Office CS/SaaS - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:00 EST
Scheduled - Software as a Service, Virtual Office CS, and NetClient CS will be temporarily unavailable on Wednesday, January 15, 2025 from 11:00 PM until Thursday, January 16 2:00 AM Eastern time while we perform standard maintenance.

During the maintenance window, customers will not be able to login to NetStaff CS or NetClient CS, but current Virtual Office CS or Software as Service sessions will not be impacted.
Jan 15, 10:55 EST
Jan 15, 2025
Jan 14, 2025
Virtual Office CS/SaaS - Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
Jan 14, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:00 EST
Scheduled - Software as a Service, Virtual Office CS, and NetClient CS will be temporarily unavailable on Monday, January 13, 2025 from 11:00 PM until Tuesday, January 14 2:00 AM Eastern time while we perform standard maintenance.

During the maintenance window, customers may not be able to login to NetStaff CS or NetClient CS.
Jan 13, 15:30 EST
Jan 13, 2025
SurePrep TaxCaddy "Oops" Message
Resolved - The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
Jan 13, 12:13 EST
Monitoring - We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
Jan 13, 11:05 EST
Jan 12, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jan 12, 08:16 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 22:30 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:30 PM EST on Saturday, January 11 to 11:00 AM EST on Sunday, January 12. Customers will be unable to connect during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Jan 8, 13:08 EST
Jan 11, 2025
Virtual Office CS/Software as a Service - Accounting CS - US
Resolved - Our metrics and internal testing continue to indicate Accounting CS on Virtual Office CS or Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Jan 11, 13:07 EST
Monitoring - We have tested and implemented a fix that restored the ability to launch Accounting CS on Virtual Office CS and Software as a Service. We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.
Jan 10, 16:10 EST
Identified - Our monitoring alerted us that some users are receiving an error message when attempting to launch Accounting CS on Virtual Office CS or Software as a Service.

Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
Jan 10, 10:03 EST
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 22:00 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

10:00 PM EST on Friday, January 10 to 3:00 AM EST on Saturday, January 11. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Jan 8, 13:38 EST
Jan 10, 2025
Jan 9, 2025
NetFirm/NetClient CS and Virtual Office CS/Software as a Service - US
Resolved - Our metrics and internal testing continue to indicate all services in NetClient CS, Virtual Office CS, and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Jan 9, 16:23 EST
Monitoring - We have tested and implemented a fix that restored all services in NetClient CS, Virtual Office CS and Software as a Service.

We are closely monitoring the changes and customer contacts to ensure the issue has been fully remediated. We will continue to provide you updates on the status of the environment.
Jan 9, 13:30 EST
Update - Some users will continue to receive an error message when attempting to connect to the NetClient CS portal services, including File Exchange, Document Presentation, eSignatures, Remote Payroll and Employee Self-Service.

Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
Jan 9, 10:33 EST
Identified - Our monitoring alerted us that some users are receiving an error message when attempting to connect to the NetClient CS portal services via File Exchange, Document Presentation, eSignatures. Users may also be experiencing slowness upon logging in to Virtual Office CS or Software as a Service.

Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
Jan 9, 08:55 EST
Unable to open SurePrep Binders
Resolved - Following the changes put in place by our third-party cloud vendor earlier this morning, the issues encountered when accessing binders have been considered as mitigated as of 4:35am PST. Our monitoring has observed continued stability after this mitigation, and the issue is considered as resolved. If you encounter any further issues when accessing binders, please contact SurePrep Support for assistance. It the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com.
Jan 9, 15:13 EST
Monitoring - Our third-party cloud hosting vendor's have implemented changes to mitigate the issues encountered this morning when accessing binders and we are currently monitoring the system status. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
Jan 9, 12:10 EST
Identified - Our monitoring alerted us that some users are receiving an error message when attempting to open a binder.

Investigations have confirmed this service degradation is being caused by a third-party cloud hosting vendor’s widespread IT outage that is impacting all vendors that utilize their services. We are currently working with the vendor to restore the applications and will provide an update as soon as we have more information.
Jan 9, 09:44 EST
Investigating - We have received reports that some customers are unable to open binders. SurePrep engineers are investigating at this time. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com
Jan 9, 03:51 EST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025
Virtual Office CS/SaaS - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jan 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 22:00 EST
Scheduled - Virtual Office CS, Software as a Service (Saas), and Virtual Client Office applications will undergo maintenance starting Sunday January 5 at 10:00 PM ET until Monday January 6 at 2:00 AM ET.

During the maintenance window, customers will not be able to launch any applications within Virtual Office CS, Software as a Service (SaaS), and Virtual Client Office. This maintenance does not affect your ability to login to your NetStaff CS or NetClient CS account.

Prior to January 5, please visit https://www.thomsonreuters.com/en-us/help/virtual-office-cs/working-in-virtual-office-cs-or-saas/vo-and-saas/microsoft-office-2021-upgrade.html to review what needs to be completed prior to maintenance beginning to prevent potential data loss of non-mail related items (calendar, contacts, notes, tasks, etc.) in Outlook.
Dec 30, 15:54 EST
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