Scheduled SurePrep Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 2026 - 23:00 EDT
Scheduled - We would like to inform you that on Saturday, August 29th, from 11 PM EDT to Sunday, August 30th, 3 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 29, 2026 23:00 - Aug 30, 2026 07:00 EDT
Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Under Maintenance
SurePrep SPbinder Under Maintenance
SurePrep 1040SCAN Review Wizard Under Maintenance
SurePrep Reviewer Dashboard Under Maintenance
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Under Maintenance
SurePrep Integrations Under Maintenance
GoSystem Tax Integration Under Maintenance
GoFileRoom Integration Under Maintenance
CCH Axcess Tax Integration Under Maintenance
Lacerte Tax Integration Under Maintenance
UltraTax Integration Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep TaxCaddy Maintenance Aug 31, 2026 01:30-06:30 EDT

We would like to inform you that on Monday, August 31st from 1:30 AM EDT to Sunday, August 31st, 6:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Aug 28, 2026 - 16:59 EDT
Aug 30, 2026

No incidents reported today.

Aug 29, 2026

Unresolved incident: Scheduled SurePrep Maintenance.

Aug 28, 2026
Onvio Firm Management - US - Service Disruption
Resolved - Our metrics and internal testing continue to indicate Onvio remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Aug 28, 16:23 EDT
Update - .
Aug 28, 12:08 EDT
Monitoring - We are aware of a brief disruption in the ability to login and navigate. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
Aug 28, 12:02 EDT
Update - The login issues affecting Onvio have been resolved. Customers may experience intermittent server errors while navigating the application, which we are actively investigating with the highest priority. We will provide another update as soon as we have more information.
Aug 28, 10:10 EDT
Investigating - We have determined the issue causing customers to be unable to login to Onvio. We are working with the highest priority to resolve and restore the applications. We will provide another update as soon as we have more information.
Aug 28, 09:16 EDT
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 22:30 EDT
Scheduled - We would like to inform you that on Thursday, August 27th, from 10:30 PM EDT to Friday, August 28th, 2:30 AM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 27, 17:22 EDT
Aug 27, 2026
Aug 26, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 22:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 06:30 EDT
Scheduled - We would like to inform you that on Wednesday, Aug 26th from 10:00 PM EST to Wednesday 26th, 11:00 PM EST, we will be deploying important updates to our system. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 26, 06:30 EDT
Aug 25, 2026

No incidents reported.

Aug 24, 2026
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Aug 24, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 23:30 EDT
Scheduled - We would like to inform you that on Sunday , August 23rd from 11:30 PM EDT to Monday, August 24th, 2:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 21, 12:36 EDT
Aug 23, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 23, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 23:30 EDT
Scheduled - We would like to inform you that on Saturday, August 22nd from 11:30PM EDT to Sunday, August 23rd, 5:30 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 19, 16:51 EDT
Aug 22, 2026
Aug 21, 2026

No incidents reported.

Aug 20, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 20, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:30 EDT
Scheduled - We would like to inform you that on Wednesday, August 19th, from 10:30 PM EDT to Thursday, August 20th, 2:30 AM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 14, 16:10 EDT
Aug 19, 2026
Aug 18, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 18, 23:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 22:30 EDT
Scheduled - We would like to inform you that on Tuesday, August 18th, from 10:30 PM EDT to Tuesday, August 18th, 11:30PM EDT, we will be deploying important updates to our system.

During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 17, 18:12 EDT
Engagement Manager Server Error
Resolved - Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Aug 18, 09:59 EDT
Investigating - Based on our internal monitoring, we are aware that some customers are receiving a server error when attempting to login to Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information.
Aug 18, 09:28 EDT
Aug 17, 2026

No incidents reported.

Aug 16, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Aug 16, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 14, 04:32 EDT
Scheduled - We would like to inform you that on Saturday, Aug 15th from 11:30 PM EST to Sunday 16, 12:30 AM EST, we will be deploying important updates to our system.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Aug 14, 04:32 EDT
← Incident History Powered by Atlassian Statuspage