All Systems Operational

Audit Intelligence Analyze Operational
Audit Intelligence Test Operational
Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep TaxCaddy Maintenance Jun 15, 2026 00:30-03:30 EDT

We would like to inform you that on Monday, June 15th from 12:30 AM EDT to Monday, June 15th, 3:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Jun 12, 2026 - 17:20 EDT
Jun 13, 2026

No incidents reported today.

Jun 12, 2026

No incidents reported.

Jun 11, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 EDT
Scheduled - We would like to inform you that on Wednesday, June 10th from 9:00 PM EDT to Thursday, June 11th, 1:00 AM EDT, we will be deploying important updates to our system. During this time, there should be no service outage, but slight degradation might exist

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jun 10, 15:38 EDT
Jun 10, 2026
Jun 9, 2026

No incidents reported.

Jun 8, 2026

No incidents reported.

Jun 7, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Jun 7, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:30 EDT
Scheduled - We would like to inform you that on Saturday, June 6th from 11:30 PM EDT to Sunday, June 7th, 2:30 AM EDT, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jun 2, 17:32 EDT
Jun 6, 2026
Jun 5, 2026

No incidents reported.

Jun 4, 2026
Engagement Manager Scheduled Maintenance - UK
Completed - The scheduled maintenance has been completed.
Jun 4, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 EDT
Scheduled - Engagement Manager in the United Kingdom region will be updated on Monday, June 3rd between 3:00 a.m. and 6:00 a.m. (GMT).

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 29, 17:21 EDT
Jun 3, 2026
Engagement Manager Scheduled Maintenance - US
Completed - The scheduled maintenance has been completed.
Jun 3, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT
Scheduled - Engagement Manager in the United States region will be updated on Wednesday, June 3rd between 1:00 a.m. and 4:00 a.m. (EST).

For more information, please view our latest release notes. For previous release information, please view prior release notes.
May 29, 17:21 EDT
Jun 2, 2026

No incidents reported.

Jun 1, 2026
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Jun 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 00:00 EDT
Scheduled - We would like to inform you that on Monday, June 1st from 12:00 AM EDT to Monday, June 1st, 2:30 AM EDT, we will be performing scheduled maintenance to improve the performance and capacity of our TaxCaddy service. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
May 29, 13:53 EDT
May 31, 2026
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
May 31, 05:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 23:30 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 04:07 EDT
Scheduled - We would like to inform you that on Saturday, May 30th from 11.30PM EST to Sunday, May 31st, 5.30AM EST, we will be deploying important updates to our system. During this time the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
May 26, 04:07 EDT
Engagement Manager - Error Message - UK and US
Resolved - There was an outage of Engagement Manager that effected all firms on Sunday, May 31 from 12:00 AM until 5:30 PM ET. The outage also effected the UK region from 5/31/2026 until 6/1/2026 2:30PM GMT. In most cases, you would have seen a blank screen after the login screen, with a generic red banner that says, “Server error occurred.” The issue was resolved by installing updated certificates for specific servers.
May 31, 00:00 EDT
May 30, 2026
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