All Systems Operational
Checkpoint Research Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled SurePrep Maintenance Dec 20, 2024 22:30 - Dec 21, 2024 17:00 EST
SurePrep's systems will undergo the following maintenance period:

10:30 PM EST on Friday, December 20 to 5:00 PM EST on Saturday, December 21. Customers will be unable to connect during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Posted on Dec 12, 2024 - 04:05 EST
Past Incidents
Dec 12, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 12, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:00 PM EST on Wednesday, December 11 to 03:00 AM EST on Thursday, December 12. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Dec 7, 06:47 EST
Dec 11, 2024
Dec 10, 2024
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 10, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

12:00 AM EST on Tuesday, December 10 to 4:00 AM EST on Tuesday, December 10. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Dec 3, 13:51 EST
Dec 9, 2024

No incidents reported.

Dec 8, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 8, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 23:00 EST
Scheduled - SurePrep's systems will undergo the following maintenance period:

11:00 PM EST on Saturday, December 07 to 8:30 AM EST on Sunday, December 08. Customers may experience degraded performance during this maintenance period. We schedule maintenance at times that minimize the impact to our customers, but we apologize for any inconvenience.
Dec 5, 05:57 EST
Dec 7, 2024
Dec 6, 2024
AdvanceFlow - US - Service Disruption
Resolved - AdvanceFlow is currently working for all customers.
Dec 6, 23:52 EST
Update - AdvanceFlow is currently unavailable for some customers. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Dec 6, 23:49 EST
Identified - We have received reports that AdvanceFlow is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Dec 6, 23:46 EST
Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 13:28 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

12:00 AM EST on Tuesday, December 03 to 4:00 AM EST on Tuesday, December 03. Customers will be unable to connect during this 4 hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience.
Nov 27, 04:06 EST
Dec 2, 2024

No incidents reported.

Dec 1, 2024
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 1, 04:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 01:30 EST
Scheduled - 1:30 AM Eastern Standard Time on Sunday, December 1, 2024 to 4:30 AM Eastern Standard Time on Sunday, December 1, 2024. Customers may experience some latency in performance during this 3-hour maintenance period. We schedule maintenance at times that minimize the impact to our customers but we apologize for any inconvenience this may cause.
Nov 29, 21:09 EST
Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

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