Thomson Reuters Tax and Accounting Professionals Status

Sep 15, 2024

No incidents reported today.

Sep 14, 2024

No incidents reported.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

Virtual Office/Software as a Service - US

Resolved - Our metrics and internal testing continue to indicate accessing netlinksolution.com remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 12, 16:31 EDT

Monitoring - We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This was resulting in customers experiencing issues accessing netlinksolution.com earlier today.

Our metrics and internal testing indicate this issue has been resolved and logins are currently in a healthy state. We are closely monitoring the environment to ensure the issue has been fully remediated.
Sep 12, 10:01 EDT

Investigating - We have determined some customers using a specific network service provider may be experiencing service degradation associated with an underlying technology provider. This is resulting in customers experiencing issues accessing netlinksolution.com. We are investigating the issue as a priority and will provide an update as soon as we have more information.
Sep 12, 09:23 EDT

Sep 11, 2024

Engagement Manager - US

Resolved - Our metrics and internal testing continue to indicate Engagement Manager remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 11, 17:20 EDT

Monitoring - Our metrics and internal testing indicate Engagement Manager remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. We will continue to monitor the environment and will provide another update at end of business day.
Sep 11, 12:22 EDT

Investigating - Based on our internal monitoring, we are aware that some customers are receiving an error when accessing various parts of Engagement Manager. We are currently working to restore services and will provide an update as soon as we have more information
Sep 11, 11:24 EDT

Virtual Office CS/SAAS - US

Resolved - Our metrics and internal testing continue to indicate opening applications Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 11, 17:19 EDT

Monitoring - We have determined service degradation associated with an underlying technology provider resulted in some customers experiencing issues launching applications in Virtual Office CS or Software as a Service earlier today.

Our metrics and internal testing indicate this issue has been resolved and applications and logins are currently in a healthy state. We are closely monitoring the environment to ensure the issue has been fully remediated.
Sep 11, 12:11 EDT

Investigating - Based on our internal monitoring, we are aware that some customers are receiving an error when launching applications within Virtual Office CS and Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information
Sep 11, 10:54 EDT

Sep 10, 2024

Onvio Firm Management - US - Degraded Performance

Resolved - Onvio Firm Management is currently working at expected speeds.
Sep 10, 08:43 EDT

Investigating - We have received reports of degraded performance in Onvio Firm Management. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Sep 10, 08:41 EDT

Onvio Tax - US - Degraded Performance

Resolved - Onvio Tax is currently working at expected speeds.
Sep 10, 08:40 EDT

Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Sep 10, 08:37 EDT

Update - Onvio Tax is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Sep 10, 08:35 EDT

Identified - We have received reports of slowness in Onvio Tax. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Sep 10, 08:35 EDT

Sep 9, 2024

Ufile Online - CA - Service Disruption

Resolved - Ufile Online is currently working for all customers.
Sep 9, 07:53 EDT

Investigating - We have received reports that Ufile Online is unavailable. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Sep 9, 07:44 EDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

AdvanceFlow - US - Degraded Performance

Resolved - AdvanceFlow is currently working at expected speeds.
Sep 7, 15:31 EDT

Update - AdvanceFlow is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Sep 7, 15:04 EDT

Update - AdvanceFlow is running slowly. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
Sep 7, 14:58 EDT

Identified - We have received reports of slowness in AdvanceFlow. We're investigating and monitoring the situation. We'll update the status page and send an update to subscribers as soon as we have more information.
Sep 7, 14:55 EDT

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.