All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled SurePrep Maintenance Oct 25, 2025 23:30 - Oct 26, 2025 07:30 EDT

We would like to inform you that on Saturday, October 25 from 11:30 PM EDT to Sunday, October 26, 07:30 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Oct 21, 2025 - 17:39 EDT

Scheduled SurePrep Maintenance Nov 1, 2025 23:00 - Nov 2, 2025 04:00 EST

We would like to inform you that on Saturday, November 01 from 11:00 PM EDT to Sunday, November 02, 05:00 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Oct 23, 2025 - 14:58 EDT
Oct 24, 2025

No incidents reported today.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Multiple services - intermittent issues
Resolved - Our metrics and internal testing continue to indicate all applications remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Oct 20, 20:01 EDT
Update - While our third-party cloud service provider is working on restoration, some of our applications are still being impacted and some users will be unable to login. We continue to monitor, and we will provide updates as new information becomes available.
Oct 20, 15:21 EDT
Update - We are continuing to monitor for any further issues.
Oct 20, 08:36 EDT
Monitoring - Based on our monitoring checks and internal testing, we are aware that some users are experiencing issues when accessing certain Thomson Reuters solutions and services. We have determined these issues are being caused by a widespread third-party cloud service provider - affecting multiple customers, including us. Following escalation of the issues with the vendor, we are seeing recovery across our products, applications, and services, with access to several now fully restored. We continue to monitor, and we will provide updates as new information becomes available.
Oct 20, 07:20 EDT
Customer Support and Technical Support - Phone System
Resolved - Based on restoration from a third-party cloud service provider, we are now successfully receiving calls via our phone system. We appreciate your patience as we work through our backlog.
Oct 20, 16:17 EDT
Identified - Due to a widespread issue with a third-party cloud service provider, we are experiencing technical difficulties with our phone system when calling our Technical Support or Customer Support teams. During this time, you may experience longer than normal wait times. Please utilize other channels to contact Support until this is fully resolved. We will provide updates as new information becomes available.
Oct 20, 10:11 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 05:00 EDT
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Friday, October 10 from 05:00 AM EDT to Friday, October 10, 06:00 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Oct 9, 14:46 EDT
← Incident History Powered by Atlassian Statuspage