All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Ready to Review Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled TaxCaddy Maintenance Dec 18, 2025 23:30 - Dec 19, 2025 05:30 EST

TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Thursday, December 18 from 11:30 PM EST to Friday, December 19, 05:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Dec 11, 2025 - 13:29 EST

CS Connect - Maintenance Dec 20, 2025 22:00 - Dec 21, 2025 01:00 EST

We will be performing scheduled system maintenance for CS Connect on the evening of Saturday, December 20th, from 10:00 PM to 1:00 AM EST on Sunday. CS Connect will not be available during this timeframe.

This includes, but is not limited to electronic filing, application updates, license retrieval, and retrieving per-return pricing (PRP) codes. We apologize in advance for any inconvenience this may cause your firm or your clients.
Posted on Dec 16, 2025 - 14:56 EST

Scheduled SurePrep Maintenance Dec 20, 2025 22:30 - Dec 21, 2025 06:30 EST

We would like to inform you that on Saturday, December 20 from 10:30 PM EST to Sunday, December 21, 06:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Dec 15, 2025 - 22:31 EST
Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 14, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 23:00 EST
Scheduled - We would like to inform you that on Saturday, December 13 from 11:00 PM EST to Sunday, December 14, 08:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 11, 04:57 EST
Dec 13, 2025
Dec 12, 2025

No incidents reported.

Dec 11, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 11, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 00:30 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Thursday, December 11 from 00:30 AM EST to Thursday, December 11, 05:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 8, 13:53 EST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 EST
Scheduled - We would like to inform you that on Saturday, December 06 from 11:00 PM EST to Sunday, December 07, 07:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 2, 14:30 EST
Dec 6, 2025
Dec 5, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:30 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Friday, December 05 from 00:30 AM EST to Friday, December 05, 05:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 4, 10:48 EST
Dec 4, 2025
CoCounsel Completing Conversations
Resolved - This incident has been resolved.
Dec 4, 17:33 EST
Monitoring - A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.
Dec 4, 15:55 EST
Investigating - We are currently experiencing issues with conversation completion in CoCounsel where conversations may take longer than expected to start or may time out unexpectedly. Our teams are actively working on a fix to resolve this issue.
Dec 4, 11:52 EST
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