All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Core - Tax, Audit & Accounting Operational
Ready to Advise Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
NetFirm CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled TaxCaddy Maintenance Dec 11, 2025 00:30-05:30 EST

TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Thursday, December 11 from 00:30 AM EST to Thursday, December 11, 05:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Posted on Dec 08, 2025 - 13:53 EST
Dec 9, 2025

No incidents reported today.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Dec 7, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 23:00 EST
Scheduled - We would like to inform you that on Saturday, December 06 from 11:00 PM EST to Sunday, December 07, 07:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 2, 14:30 EST
Dec 6, 2025
Dec 5, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 05:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:30 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Friday, December 05 from 00:30 AM EST to Friday, December 05, 05:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Dec 4, 10:48 EST
Dec 4, 2025
CoCounsel Completing Conversations
Resolved - This incident has been resolved.
Dec 4, 17:33 EST
Monitoring - A fix has been implemented and the issue has been mitigated as we are continuing to monitor while under validation.
Dec 4, 15:55 EST
Investigating - We are currently experiencing issues with conversation completion in CoCounsel where conversations may take longer than expected to start or may time out unexpectedly. Our teams are actively working on a fix to resolve this issue.
Dec 4, 11:52 EST
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Nov 28, 06:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:30 EST
Scheduled - We would like to inform you that on Friday, November 28 from 00:30 AM EST to Friday, November 28, 06:30 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 27, 16:09 EST
Nov 27, 2025
Scheduled SurePrep TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Wednesday, November 26 from 11:00 PM EDT to Thursday, November27, 05:00 AM EDT, customers may experience degraded performance during this maintenance period.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 20, 01:18 EST
Nov 26, 2025
Scheduled TaxCaddy Maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 22:00 EST
Scheduled - TaxCaddy will undergo the following maintenance period:

We would like to inform you that on Tuesday, November 25 from 10:00 PM EST to Wednesday, November 26, 06:00 AM EST, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Nov 25, 18:52 EST
Nov 25, 2025
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