Thomson Reuters Tax and Accounting Professionals Status

All Systems Operational

Checkpoint Research Operational

CoCounsel for Tax, Audit & Accounting Operational

Core - Tax, Audit & Accounting Operational

Ready to Advise Operational

Confirmation.com Operational

CS Connect/Electronic Filing Operational

CS Professional Suite Local Login Operational

Customer Support Operational

Engagement Manager Operational

GoFileRoom Operational

Guided Assurance Operational

NetClient CS Operational

NetFirm CS Operational

Onvio Firm Management Operational

Tax and Accounting Professionals Learning Center Operational

Thomson Reuters Account Operational

Virtual Office CS / SaaS Operational

SurePrep FileRoom Operational

SurePrep SPbinder Operational

SurePrep 1040SCAN Review Wizard Operational

SurePrep Reviewer Dashboard Operational

SurePrep TaxCaddy Operational

TaxCaddy Dashboard Operational

TaxCaddy Email Notifications Operational

TaxCaddy Taxpayer iOS App Operational

TaxCaddy Taxpayer Android App Operational

TaxCaddy Taxpayer Browser-based Portal Operational

Twilio (Two-Factor Authentication) Operational

SurePrep API Operational

SurePrep Integrations Operational

GoSystem Tax Integration Operational

GoFileRoom Integration Operational

CCH Axcess Tax Integration Operational

Lacerte Tax Integration Operational

UltraTax Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 17, 2025

No incidents reported today.

Sep 16, 2025

SurePrep – Login Access Issue

Resolved - Our metrics and internal testing continue to indicate the ability to login to SurePrep and access FileRoom within SurePrep remains in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 16, 17:03 EDT

Monitoring - We are aware of a brief disruption in the ability to login to SurePrep or receiving errors when trying to access FileRoom within SurePrep . The issue has been resolved and the login functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.
Sep 16, 11:43 EDT

Investigating - We are aware that some customers cannot login to SurePrep or are receiving errors when trying to access FileRoom within SurePrep. We are currently working to restore services and will provide an update as soon as we have more information.
Sep 16, 11:23 EDT

Virtual Office CS/Software as a Service - US

Resolved - Our metrics and internal testing continue to indicate the ability to login to Virtual Office and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.
Sep 16, 17:02 EDT

Monitoring - We have restored the ability to login to Virtual Office CS or Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We will continue to monitor the environment and will provide another update at end of business day.
Sep 16, 12:59 EDT

Identified - While NetFirm CS and NetClient CS logins are now succeeding, some users may still be experiencing slowness with launching Virtual Office CS and other Software as a Service applications.

We have identified the root cause and our teams are working with the highest priority to fully restore performance. We’ll provide another update as soon as we have more information.
Sep 16, 12:15 EDT

Investigating - Based on our internal monitoring, we are aware that some customers cannot login to Virtual Office CS, Software as a Service, NetFirm CS, or NetClient CS and are receiving an "Unknown Login Failure" message. We are currently working to restore services and will provide an update as soon as we have more information.
Sep 16, 10:52 EDT

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

CoCounsel Invitation Email Issue

Resolved - We have successfully resolved the email delivery issue that was affecting invitation emails. Going forward, login and invitation emails will be sent from our CoCounsel email address (no-reply@accounting.cocounsel.thomsonreuters.com).
Sep 10, 18:25 EDT

Update - We are continuing to work on a fix for this issue.
Sep 10, 14:42 EDT

Identified - Reports are confirmed that Invitation emails from CoCounsel have been impacted due to an issue from an email provider. A resolution is estimated by end of the day as CoCounsel Development teams are currently working on resolving this issue.
Sep 10, 14:05 EDT

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.