Thomson Reuters Tax and Accounting Professionals Status

All Systems Operational

Checkpoint Research Operational

CoCounsel for Tax, Audit & Accounting Operational

Confirmation.com Operational

CS Connect/Electronic Filing Operational

CS Professional Suite Local Login Operational

Customer Support Operational

Engagement Manager Operational

GoFileRoom Operational

Guided Assurance Operational

NetClient CS Operational

Onvio Firm Management Operational

Tax and Accounting Professionals Learning Center Operational

Thomson Reuters Account Operational

Virtual Office CS / SaaS Operational

SurePrep FileRoom Operational

SurePrep SPbinder Operational

SurePrep 1040SCAN Review Wizard Operational

SurePrep Reviewer Dashboard Operational

SurePrep TaxCaddy Operational

TaxCaddy Dashboard Operational

TaxCaddy Email Notifications Operational

TaxCaddy Taxpayer iOS App Operational

TaxCaddy Taxpayer Android App Operational

TaxCaddy Taxpayer Browser-based Portal Operational

Twilio (Two-Factor Authentication) Operational

SurePrep API Operational

SurePrep Integrations Operational

GoSystem Tax Integration Operational

GoFileRoom Integration Operational

CCH Axcess Tax Integration Operational

Lacerte Tax Integration Operational

UltraTax Integration Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2025

No incidents reported today.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

Scheduled SurePrep Maintenance

Completed - The scheduled maintenance has been completed.
Jul 12, 01:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 15:24 EDT

Scheduled - We would like to inform you that on Friday, July 11 from 9:00 PM EDT to Saturday, July 12 01:30 AM EDT, we will be deploying important updates to our system. During this time, the system queues will operate at limited capacity for some features.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Jul 9, 19:19 EDT

Jul 11, 2025

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Virtual Office CS/Software as a Service - US

Resolved - Earlier today, we detected an issue in NetFirm CS, NetStaff CS and NetClient CS that affected customers' ability to sign into the platform. We identified the cause of the issue and corrective actions were taken. Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
Jul 9, 18:35 EDT

Monitoring - We have restored the ability to login to NetFirm CS, NetStaff CS, or NetClient CS. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We apologize for any disruption and inconvenience.
Jul 9, 13:35 EDT

Investigating - Based on our internal monitoring, we are aware that some customers cannot login to NetFirm CS, NetStaff CS, or NetClient CS. Existing Virtual Office CS sessions are not impacted. We are currently working to restore services and will provide an update as soon as we have more information.
Jul 9, 13:22 EDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

Error when accessing SurePrep FileRoom

Resolved - Our metrics and internal testing indicate this issue has been resolved and SurePrep FileRoom logins are currently in a healthy state. We are closely monitoring for continued stability.
Jun 30, 10:59 EDT

Update - Our technical teams are actively engaged in troubleshooting. We want to assure you that resolving this issue is our highest priority. Please continue to monitor this alert for the latest information. We deeply appreciate your continued patience and understanding.
Jun 30, 08:49 EDT

Investigating - Our team is aware of the issue and is urgently working to restore service. Please monitor this alert for updates. Thank you for your patience.
Jun 30, 05:59 EDT