All Systems Operational

Checkpoint Research Operational
CoCounsel for Tax, Audit & Accounting Operational
Confirmation.com Operational
CS Connect/Electronic Filing Operational
CS Professional Suite Local Login Operational
Customer Support Operational
Engagement Manager Operational
GoFileRoom Operational
Guided Assurance Operational
NetClient CS Operational
Onvio Firm Management Operational
Tax and Accounting Professionals Learning Center Operational
Thomson Reuters Account Operational
Virtual Office CS / SaaS Operational
SurePrep FileRoom Operational
SurePrep SPbinder Operational
SurePrep 1040SCAN Review Wizard Operational
SurePrep Reviewer Dashboard Operational
SurePrep TaxCaddy Operational
TaxCaddy Dashboard Operational
TaxCaddy Email Notifications Operational
TaxCaddy Taxpayer iOS App Operational
TaxCaddy Taxpayer Android App Operational
TaxCaddy Taxpayer Browser-based Portal Operational
Twilio (Two-Factor Authentication) Operational
SurePrep API Operational
SurePrep Integrations Operational
GoSystem Tax Integration Operational
GoFileRoom Integration Operational
CCH Axcess Tax Integration Operational
Lacerte Tax Integration Operational
UltraTax Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 9, 2025

No incidents reported today.

Apr 8, 2025

No incidents reported.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.

Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025
Scheduled SurePrep Maintenance
Completed - The scheduled maintenance has been completed.
Mar 30, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 23:00 EDT
Scheduled - We would like to inform you that on Saturday, March 29 from 11:00 PM EDT to Sunday, March 30 2:00 AM EDT, we will be deploying important updates to our system. During this time, the system will be unavailable for use.

We schedule these updates during off-peak hours to minimize the impact on your experience. We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we work to enhance our services.
Mar 27, 18:13 EDT
Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
CS Connect - UltraTax CS / Accounting CS
Resolved - This incident has been resolved.
Mar 26, 09:48 EDT
Monitoring - Following yesterday afternoon's brief maintenance window, CS Connect e-file services and the Electronic Filing Live area on the UltraTax CS homepage are fully operational. For returns where erroneous state e-file rejections or errors occurred, Thomson Reuters is automatically re-processing and transmitting those e-files. There is no action needed on your part. We expect to complete transmission of these returns today.
Mar 25, 09:20 EDT
Identified - CS Connect maintenance has completed and acknowledgements can be retrieved via CS Connect. Additionally, the Electronic Filing Live on the UltraTax CS Homepage can be accessed. We will provide an update for State Returns that were previously rejected due to absence of the Federal Return as soon as we have more information.
Mar 24, 18:10 EDT
Investigating - We are completing a brief maintenance window on CS Connect. During this time, you will be unable to retrieve any acknowledgements. You may also receive an error accessing Electronic Filing Live on the homepage of UltraTax CS as well as receive state rejections due to absence of the associated federal return. We will update this when our maintenance is complete.
Mar 24, 16:35 EDT
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