Thomson Reuters Tax and Accounting Professionals Status

SurePrep TaxCaddy "Oops" Message

Incident Report for Thomson Reuters Tax and Accounting Professionals

Resolved

The TaxCaddy "Oops" issue has been resolved. If the status changes, updates will posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/

Posted Jan 13, 2025 - 12:13 EST

Monitoring

We have received reports from some customers encountering an “Oops” message while navigating within the TaxCaddy administrative tabs. The issue has been addressed. SurePrep engineers are monitoring the situation. If the system status changes, updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com

Posted Jan 13, 2025 - 11:05 EST

This incident affected: SurePrep TaxCaddy (TaxCaddy Dashboard).