Incident History

August 2025

[Scheduled] Extended SurePrep Maintenance
The scheduled maintenance has been completed.
Aug 3, 06:00 - 08:00 EDT
[Scheduled] Scheduled SurePrep Maintenance
The scheduled maintenance has been completed.
Aug 2, 23:00 - Aug 3, 04:00 EDT

July 2025

NetFirm CS - US - Service Disruption
Our metrics and internal testing continue to indicate sending or receiving documents in NetFirm CS remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. We are moving this to a resolved status.
Jul 28, 10:12 - 15:21 EDT
[Scheduled] Scheduled SurePrep Maintenance
The scheduled maintenance has been completed.
Jul 26, 22:30 - Jul 27, 06:00 EDT
[Scheduled] Scheduled SurePrep Maintenance
The scheduled maintenance has been completed.
Jul 25, 21:00 - Jul 26, 05:00 EDT

June 2025

Error when accessing SurePrep FileRoom
Our metrics and internal testing indicate this issue has been resolved and SurePrep FileRoom logins are currently in a healthy state. We are closely monitoring for continued stability.
Jun 30, 05:59 - 10:59 EDT
[Scheduled] Scheduled SurePrep Maintenance
The scheduled maintenance has been completed.
Jun 28, 23:00 - Jun 29, 05:00 EDT
[Scheduled] Scheduled SurePrep Maintenance
The scheduled maintenance has been completed.
Jun 22, 05:18 - 09:30 EDT
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