Thomson Reuters Authenticator - iOS Push Notifications

Incident Report for Thomson Reuters Tax and Accounting Professionals

Resolved

This incident has been resolved.

Posted Jan 09, 2020 - 01:17 EST

Identified

If you use an Apple device to authenticate to your software using Thomson Reuters Authenticator, push notifications are not currently working. While we are working on this issue, you can manually open the Thomson Reuters Authenticator app on your device and either push the accept button or use the code displayed in the app to authenticate into your software. We apologize for any inconvenience.

Posted Jan 08, 2020 - 09:39 EST

This incident affected: CS Connect/Electronic Filing, CS Professional Suite Local Login, Engagement Manager, GoFileRoom, NetClient CS, and Virtual Office CS / SaaS.