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Welcome to the Thomson Reuters TAAP Status page – This is the centralized resource for real-time visibility into the performance and availability of all TAAP products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our TAAP product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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SurePrep - Slowness within SPbinder and delays exporting data to tax software
Incident
Report for Thomson Reuters Tax and Accounting Professionals
Resolved
Our metrics and internal testing continue to indicate performance within SurePrep remains in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Monitoring
We have implemented a fix to resolve the delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. With that fix, we have observed an improvement in system performance. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.
Investigating
Some customers are experiencing delays or slowness when accessing SurePrep binders, exporting data to their tax software, and navigating through Verification wizards. Users may encounter errors during these processes. SurePrep engineers are currently investigating the issue. Incident updates will be posted here: https://taxprofessionals-status.hostedtax.thomsonreuters.com/
This incident affected: SurePrep Integrations (GoFileRoom Integration) and SurePrep SPbinder, SurePrep 1040SCAN Review Wizard.