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Welcome to the Thomson Reuters TAAP Status page – This is the centralized resource for real-time visibility into the performance and availability of all TAAP products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our TAAP product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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Investigating: SMS-Based MFA Authentication Issues
Incident
Report for Thomson Reuters Tax and Accounting Professionals
Resolved
We have resolved an issue affecting customers using SMS-based Two-factor authentication (2FA) to access Thomson Reuters products. Impacted users did not receive authentication codes, which prevented successful login.
The issue is now mitigated and normal service has been restored.
If you've exceeded the limit of ten SMS code attempts within an hour, please contact our Support team for assistance.
The issue is now mitigated and normal service has been restored.
If you've exceeded the limit of ten SMS code attempts within an hour, please contact our Support team for assistance.
Investigating
We are investigating an issue affecting some customers who use SMS-based multi-factor authentication (MFA) to access Thomson Reuters products. Impacted users may experience delays or failures receiving authentication codes, which can prevent successful login.
Customer Impact: Some customers may be unable to complete MFA authentication and access affected products.
Workaround: Alternative authentication methods may be available for some users depending on their account configuration.
Next update to follow as soon as additional information is available.
Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.
Customer Impact: Some customers may be unable to complete MFA authentication and access affected products.
Workaround: Alternative authentication methods may be available for some users depending on their account configuration.
Next update to follow as soon as additional information is available.
Our teams are actively working to mitigate the issue and restore normal service. We will provide additional updates as more information becomes available.
This incident affected: Thomson Reuters Account.