SurePrep - Errors Navigating and Performing Functions

Incident Report for Thomson Reuters Tax and Accounting Professionals

Resolved

Our metrics and internal testing continue to indicate navigating and performing functions within SurePrep remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.

Posted Mar 06, 2025 - 19:34 EST

Monitoring

We are aware some customers were experiencing errors navigating and performing functions within SurePrep. A fix has been implemented. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved.

Posted Mar 06, 2025 - 16:56 EST

This incident affected: SurePrep SPbinder and SurePrep 1040SCAN Review Wizard.