Our metrics and internal testing continue to indicate logging into Virtual Office CS and Software as a Service remain in a healthy state. In addition, no new customer contacts have been received associated with this issue. Given this, we will move this incident to resolved status.
Posted Jul 21, 2024 - 18:08 EDT
Update
Virtual Office CS and Software as a Service remains operational.
Our network connection service provider has deployed additional fixes to fully restore the impacted Thomson Reuters applications. We continue to monitor to ensure full functionality is restored and remains stable.
We apologize for this inconvenience. Thank you for your patience and continued support.
Posted Jul 21, 2024 - 11:21 EDT
Update
Virtual Office CS and Software as Service remains operational.
Previously, we detected an issue in Virtual Office CS and Software as a Service that affected customers' ability to sign into the platform. We identified the cause of the issue, which was a 3rd party network connection disruption that impacted multiple services, and corrective actions were taken overnight to mitigate.
Based on our internal monitoring and customer contact tracking, we have confirmed this incident is fully resolved.
Posted Jul 21, 2024 - 09:29 EDT
Monitoring
We have restored the ability to login to Virtual Office CS or Software as a Service. We will continue to closely monitor our internal metrics and customer contacts to ensure the issue is fully resolved. We apologize for any disruption and inconvenience.
Posted Jul 21, 2024 - 08:17 EDT
Investigating
Based on our internal monitoring, we are aware that some customers cannot login to Virtual Office CS or Software as a Service. We are currently working to restore services and will provide an update as soon as we have more information.
Posted Jul 20, 2024 - 21:52 EDT
This incident affected: NetClient CS and Virtual Office CS / SaaS.