Incremental database improvements have been implemented improving performance ranging from database index enhancements and improved load balancing between databases.
Continued focus will be on file attachment, download and uploading processes.
Posted Jan 25, 2022 - 15:14 UTC
Update
Users are reporting latency. The DEV teams are actively working on fixes.
Posted Jan 14, 2022 - 15:38 UTC
Update
2 fixes were applied and we are monitoring the system.
Posted Jan 12, 2022 - 20:55 UTC
Update
Customers are reporting latency at this time, the teams are looking into the issue.
Posted Jan 12, 2022 - 14:25 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 11, 2022 - 22:04 UTC
Update
Another fix was applied and we are monitoring the system.
Posted Jan 11, 2022 - 21:29 UTC
Update
A fix was implemented but we are still experiencing degraded performance.
Posted Jan 11, 2022 - 18:25 UTC
Update
Still working on the degraded performance reported.
Posted Jan 11, 2022 - 16:53 UTC
Update
Degraded performance reported.
Posted Jan 11, 2022 - 14:24 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 11, 2022 - 14:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 10, 2022 - 20:17 UTC
Update
We are testing a fix. We are looking to implement once testing is complete.
Posted Jan 10, 2022 - 19:39 UTC
Identified
The issue has been identified and a fix is being implemented.