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Welcome to the Thomson Reuters TAAP Status page – This is the centralized resource for real-time visibility into the performance and availability of all TAAP products.
This portal provides updates on service status, ongoing incidents, scheduled maintenance, and performance issues across our TAAP product suite. Our goal is to keep you informed with timely, accurate information so you can plan your work accordingly.
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Virtual Office CS / SaaS / GoFileRoom / AdvanceFlow Error Messages
Incident
Report for Thomson Reuters Tax and Accounting Professionals
Resolved
GoFileRoom and AdvanceFlow are fully restored to operation.
Update
We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Update
We have corrected the data storage issues in Virtual Office that a subset of firms were continuing to see on the previously impacted storage node, and are continuing to monitor the system. If you are still seeing errors in Virtual Office CS or SaaS, please contact Customer Support so we can address your specific firm separately. We are actively working to remediate the GoFileRoom and AdvanceFlow storage issue. We will send an additional update when further information is available.
Identified
We have discovered that one of the storage nodes we updated to resolve earlier issues is not behaving as expected, causing error messages for some customers of Virtual Office CS, SaaS, GoFileRoom and AdvanceFlow. We're sorry for the disruption and our development teams are working to fix this as soon as possible. We'll send an update when we have more information.
This incident affected: Engagement Manager, GoFileRoom, and Virtual Office CS / SaaS.