The latency and performance degradation affecting our platform has been fully resolved. Our third-party service provider has confirmed that their incident has been mitigated and all systems are now operating normally.
We have verified that performance on our end has returned to expected levels. If you continue to experience any issues, please don't hesitate to reach out to our support team.
Posted May 27, 2026 - 13:53 EDT
Monitoring
Our third-party service provider has begun remediation efforts and recovery is currently in progress. We are seeing early signs of improvement, however some users may continue to experience latency or slower than normal response times while the recovery is underway.
Our engineering teams are actively monitoring system performance and will post a further update as soon as there is a meaningful change in status.
Thank you for your patience.
Posted May 27, 2026 - 12:28 EDT
Investigating
We are currently investigating reports of increased latency and slowness affecting some users within the product. Our team has identified that this degradation is attributable to an ongoing incident with one of our third-party infrastructure providers.
Users may experience slower response times, delayed processing, or intermittent timeouts.
We will provide an update within 30 minutes or sooner as new information becomes available.
We apologize for the inconvenience and appreciate your patience.
Posted May 27, 2026 - 11:31 EDT
This incident affected: CoCounsel for Tax, Audit & Accounting (Core - Tax, Audit & Accounting, Ready to Advise, Ready to Review).