AdvanceFlow - US - Errors uploading Documents

Incident Report for Thomson Reuters Tax and Accounting Professionals

Resolved

Thank you for your patience. We've resolved the errors with GoFileRoom and AdvanceFlow. Please clear your cache and cookies if you don't see an immediate improvement.

Posted Jan 11, 2020 - 12:20 EST

Update

We are currently seeing intermittent issues with where Customers are receiving errors when uploading documents through AdvanceFlow and issues with errors in GoFileRoom. We are aware of this and are investigating.

Posted Jan 11, 2020 - 11:12 EST

Investigating

We are currently seeing intermittent issues where customers are receiving errors when uploading documents through AdvanceFlow. We are aware of this and are investigating.

Posted Jan 11, 2020 - 10:42 EST

This incident affected: Engagement Manager, GoFileRoom, and Guided Assurance.