The vendor has corrected the issue with the connection and we are now monitoring. EU customers can now access the downloads / uploads
Posted Jun 24, 2022 - 23:01 UTC
The vendor is still working on the issue.
Posted Jun 24, 2022 - 21:02 UTC
The vendor connection has disconnected again. We are working the the vendor support team.
Posted Jun 24, 2022 - 14:36 UTC
The Vendor has established connectivity and the links are back on line, we are monitoring for the remainder of the day.
Posted Jun 24, 2022 - 09:56 UTC
The network provider has some links down and have completed a initial diagnosis and will be following up soon. This is affecting the EU customers at this time for attachments being uploaded and downloaded.
Posted Jun 23, 2022 - 22:11 UTC
We are continuing to investigate this issue.
Posted Jun 23, 2022 - 21:15 UTC
We are currently investigating a issue with a loss of connection between our primary and EU data center resulting in a failure to download or upload attachments. This is only affecting the EU customers.