Thank You for your patience with this issue. We have released an updated version of the Thomson Reuters Authenticator App to the Apple App Store version 3.0.3. Please ensure to navigate to your App Store App and install the update which restores the ability to click the green check mark along with being able to pair new setups of Multi-Factor Authentication.
Posted Oct 20, 2021 - 06:40 EDT
Update
For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.
We are currently testing with an update to the Thomson Reuters Authenticator App and we hope to release it early next week.
Posted Oct 15, 2021 - 18:06 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2021 - 18:01 EDT
Update
For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.
We are currently testing with an update to the Thomson Reuters Authenticator App and we hope to release it early next week.
Posted Oct 15, 2021 - 17:34 EDT
Identified
For users with Apple iOS devices (iPhones, iPads, …) and multi-factor authentication activated, if you are attempting to authenticate and the Green Check Mark is disappearing before you can click accept, you can enter a MFA code generated by the Thomson Reuters Authenticator app to login to your software.
We have identified the cause of this behavior and are working with Apple to update our TR Authenticator App. We will provide another update tomorrow.
Posted Oct 14, 2021 - 16:22 EDT
Investigating
We are experiencing intermittent issues where Users with Iphone's and Multi-factor authentication activated. When attempting to authenticate the Green Check Mark is disappearing before you can click accept. You can enter the MFA code and enter our products normally. We are working to mitigate this ASAP.
Posted Oct 14, 2021 - 08:51 EDT
This incident affected: AdvanceFlow, Checkpoint Engage with AdvanceFlow, CS Professional Suite Local Login, GoFileRoom, NetClient CS, Onvio Firm Management, Onvio Platform, and Virtual Office CS / SaaS.